Customer Care Representative – Specialty Services
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Arizona • Florida • United States
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Salary
💰 $23 - $24 per hour
Job Level
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Access account information and communicate while working in multiple systems
- Document customer interactions and outcomes thoroughly in the system
Requirements
- High School Diploma or equivalent required
- Property and Casualty license will be required for this role
- Minimum of 1-3 years customer service
- 1 year of experience in a call center environment or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
- Annual performance-based bonus potential up to 10%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinsurance knowledgetechnical aptitudeintermediate computer skillscall center experience
Soft Skills
communicationproblem-solvingproactive approachcustomer interactiondocumentation
Certifications
High School DiplomaProperty and Casualty license