Farmers Insurance

Customer Care Representative – Producer/Agent P&C

Farmers Insurance

full-time

Posted on:

Location Type: Remote

Location: Alabama • Florida • United States

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Salary

💰 $23 - $24 per hour

Job Level

Junior

About the role

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
  • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
  • Receive and respond to inquiries related to insurance matters.
  • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
  • Evaluate and interpret policy information within prescribed authority limits.
  • Access account information and communicate while working in multiple systems.
  • Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
  • Document customer interactions and outcomes thoroughly in system.
  • Escalate unresolved issues requiring advanced support for further resolution.
  • Help maintain department knowledge resources to keep them current.
  • Actively listen to customer concerns to identify trends or patterns.
  • Recognize opportunities for process improvement and makes recommendations to leadership.

Requirements

  • High School Diploma or equivalent required
  • Property and Casualty license is required for this role
  • Minimum of 1-3 years customer service
  • 1 year of experience in call center environment or related field preferred
  • Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
  • Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
  • Experience with Microsoft Office suite of tools preferred.
Benefits
  • 401(K) Plan
  • Generous PTO
  • Tuition Reimbursement
  • Paid Training
  • Annual performance-based bonus potential up to 10%
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceinsurance knowledgepolicy evaluationtroubleshootingtechnical aptitudecompliance knowledgedocumentationprocess improvement
Soft Skills
communicationactive listeningproblem-solvingrecommendation making
Certifications
Property and Casualty licenseHigh School Diploma