Customer Retention Specialist
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Caledonia • Arizona • Kansas • United States
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Salary
💰 $26,000 - $49,000 per year
About the role
- Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews.
- Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs.
- Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met.
- Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support.
- Provides both service and sales support.
- Provides peer support through on-the-job training and knowledge sharing.
Requirements
- High School Diploma or equivalent required.
- Property and Casualty license required.
- Candidates must currently hold a Property & Casualty license or be willing to obtain one.
- Ability to be appointed to sell insurance in all states required.
- 2 years of experience in insurance or related field required.
- Experience providing advanced customer support within a high-volume, complex environment preferred.
- Demonstrated customer service skills.
- Strong verbal communication and listening skills.
- Advanced product and policy processing system acumen across brands including Farmers, Bristol West, FWS, and Specialty required.
- Demonstrated written communication skills.
- Demonstrated analytical skills.
- Demonstrated problem solving skills.
- Demonstrates excellent judgment and decision making skills.
- Effective conflict management skills.
- Able to apply strong de-escalation techniques to tense interpersonal interactions.
- Performs work independently with minimal supervision.
- Possesses strong technical aptitude.
- Advanced computer skills with ability to navigate multiple systems simultaneously.
Benefits
- Competitive salary commensurate with experience, qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportpolicy processinganalytical skillsproblem solvingde-escalation techniquestechnical aptitudeadvanced computer skills
Soft Skills
customer serviceverbal communicationlistening skillswritten communicationjudgmentdecision makingconflict managementindependence
Certifications
High School DiplomaProperty and Casualty license