Licensed P&C Customer Care Representative
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Florida • Texas • United States
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Salary
💰 $22 - $24 per hour
Job Level
About the role
- Deliver exceptional customer service while proactively seeking solutions
- Communicate with customers via multiple channels (phone, chats, emails)
- Receive and respond to inquiries related to insurance matters
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
- Document customer interactions and outcomes thoroughly in system
Requirements
- High School Diploma or equivalent required
- Personal Lines or Property and Casualty license may be required
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment, insurance or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred.
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceinsurance knowledgecall center experiencetechnical aptitudecomputer skills
Soft Skills
communicationproblem-solvinginterpersonal skillsproactive approachdocumentation
Certifications
High School DiplomaPersonal Lines licenseProperty and Casualty license