Customer Retention Specialist
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • Kansas • United States
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Salary
💰 $26,773 - $49,052 per year
About the role
- Responsible for engaging with external customers to effectively communicate Farmers value proposition
- Assists customers in making informed decisions regarding appropriate coverage options and deductibles
- Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met
- Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms
- Provides peer support through on-the-job training and knowledge sharing
- Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review
- Receives and responds to inquiries related to insurance matters that require expert support
- Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions
- Quotes, sells, and generates premium
- Analyzes, clarifies and resolves complex policy and account related questions from external customers
- Documents customer interactions and outcomes thoroughly in system
Requirements
- High School Diploma or equivalent required
- Property and Casualty license required
- 2 years of experience in insurance or related field required
- Demonstrated customer service skills
- Strong verbal communication and listening skills
- Advanced product and policy processing system acumen across brands including Farmers, Bristol West, FWS, and Specialty required
- Demonstrated written communication skills
- Demonstrated analytical skills
- Demonstrated problem solving skills
- Demonstrates excellent judgment and decision making skills
- Effective conflict management skills
- Able to apply strong de-escalation techniques to tense interpersonal interactions
- Performs work independently with minimal supervision
- Possesses strong technical aptitude
- Advanced computer skills with ability to navigate multiple systems simultaneously.
Benefits
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepolicy processinganalytical skillsproblem solvingde-escalation techniquestechnical aptitudeinsurance knowledgepremium generationpolicy reviewcoverage options
Soft skills
verbal communicationlistening skillswritten communicationjudgmentdecision makingconflict managementindependent workknowledge sharingpeer supportcustomer engagement
Certifications
High School DiplomaProperty and Casualty license