FARFETCH

Customer Service Supervisor

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Oversee the customer service team's daily work to meet operational targets;
  • Train and coach team members as needed;
  • Handle customer escalations;
  • Provide information about products/services and respond to related inquiries;
  • Represent Farfetch to our customers and partners.

Requirements

  • Experience in customer service, preferably within fashion retail;
  • Ability to perform under pressure in a fast-paced environment;
  • Confident leadership and team organization skills;
  • Critical thinking to drive service improvements;
  • Strong analytical skills;
  • Knowledge of fashion and fashion brands;
  • Proficient with IT systems and Google Workspace; Salesforce experience highly desirable;
  • Excellent verbal and written communication skills;
  • Commitment to exceeding customer expectations;
  • Excellent listening skills;
  • Fluent in English;
  • Hardworking and passionate.
Benefits
  • Life, health, and dental insurance
  • Gym membership, meal allowance, and transportation vouchers
  • Nursery reimbursement
  • Exclusive discounts at farfetch.com and brownsfashion.com
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceanalytical skillscritical thinkingteam organization
Soft Skills
leadershipcommunicationlisteningability to perform under pressurecommitment to exceeding customer expectationshardworkingpassionate