FARFETCH

Customer Service Advisor

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Junior

About the role

  • Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
  • Provide information with regards to products/services and other related inquiries;
  • Be the face of Farfetch to our customers and partners alike.

Requirements

  • Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
  • Fluent in English (mandatory minimum B2 level);
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • Highly skilled in written and verbal communication;
  • Skilled in listening;
  • Able to work under pressure;
  • Knowledgeable of fashion/fashion brands;
  • Able to exceed customers’ expectations;
  • Confident and articulate;
  • Hardworking and passionate.
Benefits
  • Equal opportunities employer
  • Consciously inclusive culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceIT systemsWindows packages
Soft Skills
written communicationverbal communicationlisteningwork under pressureexceed customer expectationsconfidentarticulatehardworkingpassionate