Project Partner
Malt
Job Level
Junior
About the role
- Ensure the highest levels of customer service are delivered to consumers and partners via every communication channel
- Respond to customer inquiries via several channels (Chat, Email and Telephone)
- Provide information regarding products, services and other related inquiries
- Serve as the face of Farfetch to customers and partners
- Report to the Customer Service Supervisor and collaborate with the Customer Service team
- Work in a fast-paced fashion marketing environment and gain hands-on customer service experience
Requirements
- Experienced in customer service (minimum of 1 year), preferably in a fashion environment
- Fluent in English (mandatory minimum B2 level)
- Proficient in the use of IT systems, both customer service specific and Windows packages
- Highly skilled in written and verbal communication
- Skilled in listening
- Able to work under pressure
- Knowledgeable of fashion/fashion brands
- Able to exceed customers’ expectations
- Confident and articulate
- Hardworking and passionate
