FARFETCH

Customer Service Advisor, French Speaker

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Lisboa • Portugal

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Job Level

Junior

About the role

  • Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
  • Provide information with regards to products and services and other related inquiries;
  • Be the face of Farfetch to our customers and partners alike.

Requirements

  • Experienced in customer service (1 year), in a fashion environment;
  • Fluent in English and French (mandatory);
  • Proficient in the use of IT systems, both customer service specific and windows packages;
  • Experience with written skills;
  • Experience with listening;
  • Knowledgeable of fashion/fashion brands;
  • Exceed customers' expectations.
Benefits
  • Health insurance for the whole family, flexible working environment and well-being support and tools;
  • Extra days off, sabbatical program and days for you to give back for the community;
  • Training opportunities and free access to Udemy;
  • Flexible benefits program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceIT systemsWindows packageswritten communicationlistening skills
Soft skills
customer engagementexceeding expectations