FARFETCH

Customer Service Advisor, Spanish Speaker

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Lisbon • Portugal

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Job Level

Junior

About the role

  • - Respond to Customer Inquiries through several channels (Email and Telephone);
  • - Provide information with regards to products and services and other related inquiries;
  • - Be the face of Farfetch to our customers and partners alike.

Requirements

  • - Experienced in customer service (1 year), in a fashion environment;
  • - Fluent in English and Spanish (mandatory);
  • - Proficient in the use of IT systems, both customer service specific and windows packages;
  • - Knowledgeable of fashion/fashion brands;
  • - Exceed customers' expectations;
  • - Articulate and passionate.
Benefits
  • - Health insurance for the whole family, flexible working environment and well-being support and tools
  • - Extra days off, sabbatical program and days for you to give back for the community
  • - Training opportunities and free access to Udemy
  • - Flexible benefits program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceIT systemsWindows packages
Soft skills
articulatepassionateexceed customers' expectations