FARFETCH

Payments Operations Manager – Fintech

FARFETCH

full-time

Posted on:

Location Type: Hybrid

Location: Porto • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Team leadership: Lead, mentor, and develop a high-performing team of operational specialists and analysts, providing strategic direction, managing their growth, and fostering a culture of ownership and data-driven excellence.
  • Define Payments Strategy: Develop the strategic roadmap for payments operations, prioritizing initiatives to maximize flow success, system integrity, and compliance.
  • Lead Flow Optimization: Drive strategic initiatives to significantly improve success rates across key payment stages (authorization, capture, and refunds) through deep analysis and process redesign.
  • Ensure Technical Alignment: Act as the key bridge to guarantee system synchronization between internal platforms and external Payment Service Providers (PSPs) to maintain data accuracy and prevent operational breaks.
  • Manage Strategic Programs: Lead complex, large-scale projects focused on architectural improvement, operational automation, and efficiency gains across the payments ecosystem.
  • Ensure Governance & Compliance: Oversee strategic planning for operational risk and compliance, guaranteeing adherence to payment rules (e.g., PCI DSS, PSD2) and driving necessary system upgrades proactively.
  • Cross-Functional Leadership: Serve as a strategic partner for Product, Engineering, and Finance, translating high-level business goals into measurable operational requirements.

Requirements

  • You have 5+ years of experience in a high-impact strategy or operational role, with at least 2+ years in a management position.
  • Expertise in Strategic Optimization: Proven track record of successfully leading and implementing large-scale process improvements or projects with significant business impact.
  • Demonstrable ability to manage complex, multi-stakeholder initiatives, lead and motivate a technical team, and influence decision-making at a senior level.
  • Strong analytical skills used to interpret operational data and define strategic direction.
  • Excellent communication and cross-functional leadership skills.
  • Experience with operational risk management and maintaining compliance in a regulated environment is highly valued.
  • Experience in Consumer Payments is beneficial. (Nice-to-Have)
  • Understanding of the end-to-end payments lifecycle like authorization, clearing, settlement, reconciliation. (Nice-to-Have)
  • Knowledge of scripting/query languages (SQL) for strategic data analysis. (Nice-to-Have)
Benefits
  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
strategic optimizationprocess improvementsoperational risk managementcompliancedata analysisSQLpayments operationsarchitectural improvementoperational automationpayments lifecycle
Soft skills
team leadershipmentoringcommunicationcross-functional leadershipanalytical skillsinfluencing decision-makingstrategic directionmotivating teamsmanaging stakeholdersfostering ownership