Fantasy

IT Support

• Act as the primary IT point of contact for all staff, ensuring prompt, solutions-driven support and an exceptional service experience.
• Lead SOC2 and ISO27001 compliance initiatives with external partners—own documentation, implement controls, support audits, and ensure consistent adherence to security and privacy best practices.
• Manage the relationship with our outsourced IT partner, defining clear roles, responsibilities, and accountability to maintain a secure, well-supported environment.
• Serve as the liaison for all client security and data privacy inquiries, including completion of security questionnaires and technical reviews.
• Oversee onboarding and offboarding for employees and freelancers, including system access and equipment management, in collaboration with external IT support.
• Administer and maintain core business applications (Google Workspace, Box, Miro, Figma, Slack, Zoom, Loom, Adobe, Office 365), overseeing user access, licensing, and troubleshooting.
• Provision and manage user access across cloud infrastructure environments, including GCP, AWS, and Azure, ensuring appropriate permissions and secure usage.
• Purchase, track, and maintain company hardware and software inventory; regularly audit usage and optimize for performance and cost.
• Manage domain registration, hosting, and key digital infrastructure, coordinating with developers as needed.
• Develop, implement, and uphold IT and security policies; deliver staff security awareness training.
• Continuously assess technology needs, proactively recommend improvements, and introduce tools or systems to enhance productivity and resilience.
• Negotiate and oversee IT vendor contracts, ensuring service quality and cost-efficiency that align with agency goals.

IT Manager

Artificial Intelligence

• Enterprise Strategy & Thought Leadership: Shape the future of AEO at an enterprise scale and make Fantasy the go-to partner in the space.
• - Leading engagements end‑to‑end: discovery, benchmarking, roadmap, and iterative execution; presenting to senior  stakeholders and securing buy‑in.
• - Defining KPIs and reporting: visibility/coverage, citation accuracy, sentiment trends, content freshness, time‑to‑insight, and ROI; guiding internal teams in building dashboards and narratives.
• - Building our center of excellence: documenting frameworks (intent graphs, IA for AI), playbooks, templates, and training modules; mentoring internal team.
• - Representing Fantasy as a strategic voice in the AEO space—helping define what best-in-class looks like.
• Executional Excellence & Optimization: Solve for today while building toward what’s next.
• - Diagnosing and improving answer engine performance: visibility, citations, content accuracy, and entity authority; identify opportunity zones and quick wins; benchmark competitors.
• - Translate insights into workflows: content engineering, entity/knowledge graph improvements, and technical remediation plans (delivered via partners).Build/refine topic configurations and QFN-style query sets, prioritizing non‑branded queries for category insights and branded terms for sentiment analysis.
• - Identify opportunity zones and quick wins for clients—drive impact early and often.
• Operational Enablement & Ecosystem Orchestration: Build the machine that builds the future—internally and across client ecosystems.
• - Operating platform‑agnostic; evaluating and running leading tools like Profound, AirOps, Graphite and similar systems; codifying tool selection principles.
• - Standing up pods and rhythms; defining roles, setting cadence, sustaining momentum; delivering QBRs and executive-ready materials.
• - Coordinating partners; ensuring alignment between agencies, platforms, and internal teams for measurable implementation.

IT Manager

AI Search Director – AEO/GEO