Service Design Director
Fantasy
contract
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Think beyond ordinary to ship world-class products for world-leading organizations
- Collaborate with talented teams to create experiences that millions of people not only use — but love
- Define a brand new paid consumer service from scratch: membership models, tiered experiences, pricing strategy, service blueprinting, end-to-end service ecosystem design
- Client-facing leadership role working directly with VP/GM-level stakeholders
- Design how services actually work, the tiers, the touchpoints, the business model underneath
Requirements
- 10+ years in service design, service strategy, or similar consulting roles
- Experience designing paid consumer services, memberships, or subscription models at scale
- Comfortable leading senior client relationships and navigating complex organizations
- Business model thinking alongside service design craft
- Sport, hospitality, events, or travel experience is a big bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service designservice strategymembership modelstiered experiencespricing strategyservice blueprintingend-to-end service ecosystem designbusiness model thinking
Soft Skills
client-facing leadershipcollaborationrelationship managementnavigating complex organizations