Fannie Mae

Sales

• Lead efforts to evaluate, redesign, and optimize sales-related processes to enhance operational efficiency, client engagement, and business outcomes.
• Collaborate with Client Engagement, Risk, Servicing, and Technology teams to conduct stakeholder analysis to understand current pain points and gain insights into process challenges.
• Create visual representations of workflows using techniques such as flow charts to highlight areas of bottlenecks and opportunities of efficiency.
• Apply process improvement & re-engineering methodologies to design and implement scalable, efficient, and compliant processes.
• Translate data-driven insights into actionable process enhancements that support organizational goals and improve client experience.
• Develop and maintain process documentation, including workflows, standard operating procedures (SOPs), and performance metrics.
• Consult on process design best practices and support change management initiatives and continuous improvement efforts.
• Monitor the impact of implemented changes and provide regular updates to leadership on performance outcomes and areas for further optimization.

Process Re-Engineer – Sales Process and Performance

Compliance

• Conduct operational and compliance reviews including risk assessments, process walk throughs, and control evaluations. Identify risk and control gaps, recommend remediation strategies, and monitor their implementation to prevent risks or reduce their impact. Partner with business units to ensure effective risk management practices are embedded in daily operations. Monitor and report on key risk indicators and operational risk events. Perform root cause analysis and support issue management processes. Collaborate with Internal Audit, Compliance, and other risk teams.

Lead Associate, Multifamily Operational and Compliance Risk

Auditor

• Assist with examining and analyzing operational records, and determine efficiency and effectiveness of operating and reporting procedures
• Assist with audit planning and drafting initial audit scope
• Document details of planning and walkthrough meetings
• Assist in identifying controls to mitigate potential risk factors within assigned process/areas
• Contribute to the development and maintenance of risk-based audit plans
• Develop, document and execute audit test steps in partnership with more senior team members
• Evaluate controls and identify control gaps
• Conduct substantive testing, such as tests of detailed activities and transactions or analytical review tests
• Document and maintain sufficient supporting information (such as flowcharts of end-to-end business processes) and facilitate the presentation of findings and conclusions in accordance with work paper standards
• Identify and discuss audit findings with audit team and document exceptions
• Assist with drafting audit reports and other key deliverables
• Assist in coaching more junior team members on projects to help with their development

Senior Internal Auditor – Single Family

Social Media Manager

• Help establish the social center of excellence and influence social strategy and governance for Fannie Mae
• Develop and lead the execution of social process and governance within social platforms including intake, publishing, and moderation guidelines, security management plans, escalation and crisis management
• Lead the development of channel strategies, social media playbook, publishing/moderation guidelines, standards for platforms
• Maintain the enterprise content calendar for all social media content supporting enterprise and business goals
• Represent the Social Media team across the enterprise as a social media subject matter expert and provide counsel for strategic activation while complying with regulations and mitigating risks
• Provide expertise for developing and advancing the digital content strategy to advance organizational objectives and line of business goals
• Develop strategies and designs to build new audiences and scale to expand reach
• Analyze social media data to derive actionable insights, leveraging metrics and trends to inform and optimize content strategies and publishing performance
• Identify opportunities for new strategies and tactics to test and learn
• Liaise with legal, compliance, media relations, and risk teams to assure social governance policies and procedures are met
• Assist in departmental budget management process

Social Media Operations Advisor

Billing Specialist

• Help lead industry forward and modernize the nation's housing finance system
• Enhance technical expertise and make your career
• Work as part of an inclusive team using new, emerging technologies
• Discover opportunities at careers.fanniemae.com

Billing Administrator

Platform Engineer

• As a valued contributor to our team, you will design and develop unprecedented solutions for information technology (IT) infrastructure environments in solving complex or unusual business problems across several projects, programs, or products.
• This work includes coding, testing, and certifying technology platforms, software, and applications.
• The Platform Engineering Principal Engineer will apply extensive knowledge to develop solutions for application design and IT infrastructure components.
• Understand the end-to-end performance of IT platforms.
• Establish and maintain policies, guidelines, and standard operating procedures.
• Monitor performance and capacity metrics for technology solutions while identifying and developing plans to address long term trends or issues.

Platform Engineering Principal Engineer

Full-stack Engineer

• THE IMPACT YOU WILL MAKE The Senior Software Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks. Design and develop moderately complex software solutions to meet needs. Use a process-driven approach in designing and developing solutions. Implement new software technology and coordinate end-to-end tasks across the team. May maintain or oversee the maintenance of existing software