Support day to day administration and optimization of the Nexthink platform.
Build and maintain dashboards, investigations, workflow, and campaigns to monitor employee digital experience.
Partner with product owners to translate business requirements into measurable Nexthink use cases.
Assist in validating telemetry accuracy and identifying trends across devices, applications, and user experience.
Contribute to automation efforts by supporting one-click remediations and scripted actions under senior guidance.
Monitor performance indicators and provide reporting to support proactive and preventative IT Operations.
Help document processes, use cases, and operational runbooks to improve maturity and scalability.

Requirements

2-4 years of experience in IT operations focused on digital experience monitoring
Hands-on experience with Nexthink
Fluency with Windows and MacOS enterprise environments
Exposure to ITSM processes (incident, requests, problem management)
Experience analyzing telemetry or endpoint performance data
Intermediate understanding of scripting or automation concepts
Ability to interpret technical findings and translate them into operational insights
Bachelor's degree or equivalent work experience
Programming and API experience
Nexthink certification
AI and Cloud Certified
Proficient knowledge of endpoint architecture (Windows/ MacOS)
Understanding of SaaS application performance and user experience metrics
Experience working with device performance indicators (CPU, memory, disk, network)
Basic troubleshooting knowledge of software, hardware, networking, and related technologies.
Familiarity with reporting tools and data visualization principles.
Ability to validate telemetry accuracy and identify false positives.

Benefits

Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NexthinkscriptingAPItelemetry analysisendpoint performance dataWindowsMacOSreporting toolsdata visualizationtroubleshooting

Soft Skills

interpret technical findingstranslate operational insightscollaborationdocumentationprocess improvement

Certifications

Nexthink certificationAI CertifiedCloud Certified