Payments Operations Associate – ACH, Wire & SWIFT
Fannie Mae
full-time
Posted on:
Location Type: Hybrid
Location: Plano • District of Columbia • Texas • United States
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Salary
💰 $67,000 - $84,000 per year
About the role
- Perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction.
- Support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes.
- Assist with identifying and implementing process improvements to increase customer value.
- Assist with identification of customer problems, process exceptions, and risks.
- Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).
- Assist the team with exception requests, including escalation and communication of production incidents.
- Collaborate with the team on data analysis, forecasting, and managing capacity.
- Assist with monitoring process performance and risk assessments.
Requirements
- Bachelor's degree or equivalent
- Experience with electronic payments (ACH & Fedwire), reconciliations and basic accounting skills.
- Strong problem solving and analytical skills required.
- Ability to identify operational and process issues and collaborate to provide solutions.
- Attention to detail and a sense of urgency.
- Willing to take ownership and accountability for department tasks.
- Excellent time management and communication skills (verbal & written).
- Inquisitive, questioning nature; desire to learn.
- Ability to identify processing efficiencies and collaborate to implement.
- Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) a plus.
- Proficiency in Microsoft Office suite, Skilled in Excel.
Benefits
- Broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electronic paymentsACHFedwirereconciliationsbasic accountingdata analysisforecastingprocess performance monitoringrisk assessmentsprocess improvements
Soft skills
problem solvinganalytical skillsattention to detailsense of urgencyownershipaccountabilitytime managementcommunication skillsinquisitive naturecollaboration
Certifications
Bachelor's degreeAccredited ACH Professional (AAP)Certified Treasury Professional (CTP)