FanDuel

Senior Payments and Fraud Operations Analyst

FanDuel

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $72,000 - $90,000 per year

Job Level

Senior

About the role

  • Work closely with the team supervisors to maintain operational policies, procedures, and service level agreements in order to ensure consistent operational performance and high-quality results.
  • Conduct daily reviews of risk reporting to detect, prevent and mitigate fraudulent or suspicious activity, including but limited to customer deposits and withdrawals.
  • Provide inbound support for customer fraud, payment inquiries, and escalations.
  • As necessary, assist with ad hoc fraud and payment escalations, investigations, related projects/assignments, and cross-functional support.
  • Work with new team members to ensure they are trained on all Fraud and Payments Ops tasks.
  • Identify and document any training or knowledge gaps within the Fraud and Payments Ops team.
  • Act as a liaison between Fraud & Payments Analysts and Management.
  • Work with the team to ensure that tasks are prioritized at an operational and efficient level.
  • Work closely with internal and external stakeholders like VIP, Client Funds, Finance, Fraud, CS, and payment and fraud providers.
  • Perform all related and compatible duties as assigned and assist in ad hoc projects.

Requirements

  • Minimum of 3 years of experience in payments and fraud in daily fantasy sports, online gaming, or related industries.
  • Bachelor’s degree from an accredited university in a related field preferred.
  • Proficient knowledge of online gaming payment methods, fraud schemes and categories, and common fraud prevention strategies and systems.
  • An understanding of Anti-Money Laundering detection methods and regulations.
  • Experience with Microsoft Office Suite (Excel, Powerpoint, Word), including a strong understanding of Microsoft Excel Functions (VLOOKUP, SUMIF, etc.).
  • Strong written, communication, organizational, problem-solving, and analytical skills.
  • Ability to communicate with technical and non-technical stakeholders at various levels across multiple business units.
  • Passion for sports and/or gaming industry a plus.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fraud prevention strategiesAnti-Money Laundering detection methodsMicrosoft Excel FunctionsVLOOKUPSUMIFpaymentsfraud schemesonline gaming payment methodsanalytical skillsproblem-solving
Soft Skills
written communicationorganizational skillscommunication skillsinterpersonal skillstrainingprioritizationcollaborationadaptabilityattention to detailcross-functional support