FanDuel

VIP Account Manager, Sportsbook

FanDuel

full-time

Posted on:

Location Type: Remote

Location: Illinois • Maryland • United States

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Salary

💰 $79,000 - $99,000 per year

About the role

  • Manage a portfolio of High Value Players
  • Provide an enhanced proactive one stop service to encourage loyalty
  • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
  • Collect and document customer profiles
  • Develop relationships and offer tailored rewards through regular correspondence
  • Meet pre-determined productivity, quality, and Service Level Agreement targets
  • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
  • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
  • Meet and host VIPs at Hospitality events
  • Deliver against company responsible gaming protocols
  • Opportunity to mentor and develop VIP Hosts within the team

Requirements

  • Minimum 2 years of experience in high end customer service field preferred
  • Excellent verbal and written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident and people focused personality
  • Excellent analytical skills and experience with Excel
  • Strives to meet targets and deadlines
  • Excellent organizational and planning skills
  • Understanding of Marketing processes preferred
  • Willing and able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time
Benefits
  • We have an array of health plans to choose from (some as low as $0 per paycheck)
  • Programs for fertility and family planning
  • Mental health support
  • Fitness benefits
  • Generous paid time off (PTO & sick leave)
  • Annual bonus and long-term incentive opportunities (based on performance)
  • 401k with up to a 5% match
  • Commuter benefits
  • Pet insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceanalytical skillsExcelbusiness to customer salesmarketing processes
Soft Skills
verbal communicationwritten communicationrelationship buildingorganizational skillsplanning skillspeople focusedproactive servicementoring