Operations Specialist
Fanatics
Senior Manager, Third Party Operations
Fanatics
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead daily operations across 3rd Party Domestic Replenishment and Hot Market/Event Manufacturing, ensuring accuracy, timeliness, and quality in all product flows.
- Manage and develop a team of managers and specialists, fostering accountability, efficiency, and professional growth.
- Build, onboard, and evaluate vendor partnerships, ensuring capacity, quality, cost, and speed while maintaining strong, collaborative relationships.
- Collaborate with Sales, Planning, Merchandising, Inventory, and Logistics to align forecasts, inventory flow, and execution strategies.
- Serve as the primary escalation point during live events, balancing speed, quality, and cost in real-time decision making.
- Track and report on KPIs (Key Performance Indicators) including OTIF (On-Time In Full), SLA (Service Level Agreements), and vendor performance, driving continuous improvement initiatives.
- Strengthen systems, reporting, and workflows that support both steady-state replenishment and high-pressure hot market execution.
- Identify bottlenecks, implement solutions, and establish best practices that enhance overall team and vendor performance.
- Travel to key markets and facilities to oversee on-the-ground operations, resolve issues in real time, and ensure seamless execution and partner accountability.
- Manage calendar adherence, driving efficiency, visibility, and scalability as Hot Market, Events, and Replenishment demand grows.
- Align across the 3rd Party team and internal facilities to deliver flawless execution.
- Support other business needs, initiatives, and priorities as required to ensure organizational success.
Requirements
- 6+ years of experience in operations, supply chain, or event-driven production, with at least 2 years in a leadership role.
- Demonstrated success leading teams in both steady and fast-paced environments.
- Strong vendor management skills, including onboarding, evaluation, and long-term relationship building.
- Experience managing performance against KPIs (Key Performance Indicators) and vendor scorecards.
- Strong knowledge of apparel production timelines, quality standards, and compliance requirements preferred.
- Proven experience managing 3rd party vendors and supply chain partners, ensuring accountability across cost, capacity, and service expectations.
- Solid background in manufacturing and logistics processes, with the ability to bridge daily execution and long-term operational efficiency.
- Excellent communication, organizational, and cross-functional collaboration skills.
- Strong knowledge and understanding of major sports leagues and special event dynamics.
- Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related field preferred.
- Ability to travel up to 25% to support vendors, events, and onsite execution.
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, conditional formulas) and the Microsoft 365 suite (Outlook, Teams, PowerPoint, SharePoint), with the ability to build and maintain clear operational reports/dashboards to drive decisions.
Benefits
- Professional development
- Flexibility in work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementsupply chain managementvendor managementKPI managementapparel production timelinesmanufacturing processeslogistics processesperformance evaluationcontinuous improvementproblem-solving
Soft skills
leadershipteam developmentcommunicationorganizational skillscross-functional collaborationaccountabilityefficiencyprofessional growthrelationship buildingdecision making
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Supply Chain ManagementBachelor’s degree in Operations Management
