Operations

• Own the end-to-end design, execution, and optimization of Status Match, Fast Track, and FanaticsONE promotions.
• Lead program governance, manage operations, partner with CRM and Marketing teams to execute at scale.
• Collaborate closely with Account Managers and VIP Hosts to create a clear bridge between acquisition programs and long-term VIP hosting.
• Oversee daily and weekly operations of Fast Track and Status Match pipelines, ensuring smooth workflows, accurate fulfillment, and customer-first experiences.
• Drive the governance of eligibility criteria, tier multipliers, FanCash drops, and promotional rules, ensuring compliance and precision.
• Identify and implement automation and process improvements within Salesforce and CRM platforms to enhance speed and scalability.
• Collaborate with Account Managers and VIP Hosts to ensure timely and seamless handoff of customers transitioning into Platinum and top-tier statuses.
• Partner with Product, Tech, and Ops teams to enhance internal tools, data flows, and reporting capabilities.
• Act as the internal subject-matter expert on Status Match, Fast Track, and promotional strategies, providing guidance to stakeholders across the business.
• Own reporting and performance tracking for Status Match, Fast Track, and promotion programs.
• Monitor key KPIs: conversion rates, engagement, retention, share of wallet, and ROI on promotions.
• Deliver structured insights and recommendations to senior leadership to refine strategy and scale successful initiatives.

Senior Manager, VIP Strategy – Operations

Senior Manager – Digital Operations

Senior Manager – Digital Operations

Data Operations Supervisor

Client Operations Manager

Technical Ops Associate