Fanatics, Inc.

Product Manager – NetZero

Fanatics, Inc.

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $125,000 - $156,000 per year

About the role

  • Own and deliver internal tools and platform features end to end, from defining back-office and operational requirements through development, launch, and iteration
  • Write clear user stories and product requirements that support operations, chatbot & AI workflows across the FBG operations ecosystem
  • Partner closely with operations, promotions, analytics, UI/UX, and engineering teams to identify gaps in existing back-end systems and internal workflows, and translate those needs into scalable product solutions
  • Support chatbot and AI initiatives by collaborating with a Senior Product Manager, operations, and engineering to define use cases, workflows, and tooling that enable automation and intelligent support experiences
  • Use data, research, and operational insights to inform roadmap priorities and measure product success against defined KPIs
  • Design and articulate internal user flows, edge cases, and operational journeys to ensure high-quality, efficient, and intuitive tooling for internal users
  • Partner with engineering teams to build scalable Salesforce-based workflows and additional internal tools platforms that improve operational efficiency and accuracy
  • Work with third-party partners as needed to enhance or extend internal tools and operational capabilities
  • Contribute to go-to-market planning for internal tool launches, ensuring operational readiness, documentation, and successful adoption by internal teams
  • Develop a deep understanding of the FBG platform, operational processes, and the unique role internal tools play in enabling real-money gaming experiences
  • Operate with a high degree of autonomy, independently driving problem discovery, requirements definition, and delivery of internal tools while aligning closely with senior product leadership and cross-functional partners

Requirements

  • 3 plus years of experience as a Product Manager, preferably in an agile, B2C digital product organization
  • 3 plus years of experience owning end-to-end product features, including back-office workflows, backend system requirements, data needs, and front-end functionality
  • Experience building products for internal or operational users (e.g., promotions, customer support, risk, compliance, or content teams) preferred
  • Familiarity with Salesforce-based tools or CRM / CMS platforms preferred
  • Exposure to AI-, automation-, or chatbot-related product initiatives preferred, with the ability to support more senior product leadership in this space
  • Strong ability to partner effectively with engineering teams and clearly communicate technical and product requirements
  • Excellent written and verbal communication skills, with the ability to clearly articulate product decisions and tradeoffs
  • Highly collaborative, with a track record of working cross-functionally across operations, analytics, design, and engineering teams
  • Experience in the online gaming, betting, or casino industry is a plus, but not required.
Benefits
  • Medical
  • Dental
  • Vision
  • 401K
  • Paid time off
  • GymPass
  • Pet Insurance
  • Family Care Benefits
  • Free Shipt deliveries
  • $700 to set up your home office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementagile methodologyback-office workflowsbackend system requirementsdata analysisfront-end functionalityAI product initiativesautomationchatbot developmentSalesforce-based tools
Soft Skills
collaborationcommunicationproblem discoveryrequirements definitioncross-functional teamworkwritten communicationverbal communicationautonomystakeholder managementuser story writing