Fanatics, Inc.

Business Operations Coordinator

Fanatics, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Miramar • Florida • United States

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About the role

  • Receive direction, coaching, and assigned tasks from Business Operations leadership
  • Operate ticketing systems to address order and return inquiries
  • Work in multiple Order Management systems to monitor and maintain open or overdue orders
  • Communicate with local FC Leadership and internal teams on inventory availability and quality assurance
  • Research logistics issues and file claims directly with shipping carriers
  • Offer additional support to internal teams as the business requires

Requirements

  • Strong attention to detail and organizational skills
  • Obsessive about best-in-class customer/fan experience across all touchpoints
  • Superior communication skills on various levels. Must have articulate speech, proper business writing skills, and ability to quickly address any concerns.
  • Work well under pressure during peak holiday season, which may require extended work hours and weekend shifts.
  • High School diploma or G.E.D. preferred, or relevant experience in the field.
Benefits
  • Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
  • Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailorganizational skillscustomer experiencecommunication skillsarticulate speechbusiness writing skillsability to address concernswork under pressure
Certifications
High School diplomaG.E.D.