Ensure optimal performance of Salesforce systems and products
Upgrade and configure Salesforce systems for optimized integration
Elicit and document requirements for new functionality requests from cross-functional team of Salesforce users
Participate in the design, documentation, and implementation of initiatives to improve data hygiene and security
Document best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment
Implement and maintain Salesforce standard and custom objects including fields, validation rules, and various declarative automation
Manage Salesforce roles, profiles, sharing rules, workflows, and groups
Maintain the service cloud, build custom reports and dashboards
Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Prepare reports for the operation team and other departments
Be available for on-call rotation after normal business hours and on weekends
Be open to occasional travel to Fanatics Betting & Gaming offices and other locations

Requirements

SQL experience required
1-2 years CRM database administration
Enjoy working in a fast-paced environment and a constantly evolving industry
Highly developed listening skills, excellent customer service skills required
Excellent, highly professional written and oral communication skills required
Strong analytical and problem-solving skills
Must be a highly motivated self-starter, able to maintain poise under pressure
Ability to work effectively both independently and as part of a team
Experience in performing Salesforce upgrades and ensuring successful integration
In-depth knowledge of Salesforce products and their functionalities
Proficiency in creating Salesforce profiles, allocating roles, and managing access
Knowledge of importing service data and generating Salesforce reports
Ability to provide Salesforce training and end-user support.

Benefits

Medical
Dental
Vision
401K
Paid time off
Wellhub
Pet Insurance
Family Care Benefits
Equipment allowance of $700 USD (or local equivalent) for home office setup

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSQLCRM database administrationdata managementdeclarative automationreport creationdatabase maintenancedata hygienedata securitySalesforce upgrades

Soft Skills

listening skillscustomer service skillswritten communicationoral communicationanalytical skillsproblem-solving skillsself-starterpoise under pressureteamworkindependence