Partner with Business Operations and functional stakeholders to translate objectives into clear, detailed, and actionable business and operational requirements.
Document process flows, system interactions, and user workflows that define current state, future state, and operational gaps.
Provide Product Managers with well-structured inputs that enable efficient refinement, estimation, and delivery.
Maintain alignment between business stakeholders and delivery teams by documenting assumptions, decisions, dependencies, and edge cases.
Partner with Product and Engineering throughout delivery to ensure requirements are clearly understood and operational considerations are addressed.
Lead testing and validation from a business and operational perspective, including test case creation, execution, and results tracking.
Coordinate and facilitate User Acceptance Testing (UAT), ensuring test scenarios reflect real-world use cases.
Log, track, and help prioritize defects and gaps; validate fixes prior to release.
Develop and maintain user-facing documentation, training materials, and process guides.
Work closely with the Director, Technical CRM & Business Platforms to support execution against established roadmaps and priorities.

Requirements

4+ years of experience as a Business Analyst or Senior Business Analyst in a technical, systems-driven environment.
Strong experience working with Salesforce (Sales Cloud; complex or highly customized implementations preferred).
Proven ability to produce high-quality process flows, business requirements, and system documentation.
Hands-on experience supporting testing, validation, and UAT from a business perspective.
Experience training end users and supporting operational change.
Comfort working with senior stakeholders and cross-functional teams.
Strong analytical, organizational, and communication skills.

Benefits

Salary Range: $120,000 to $140,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed)
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses
Equipment allowances
Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisprocess flowssystem documentationtestingvalidationUser Acceptance Testing (UAT)defect trackingtraining materialsrequirements gatheringoperational change support

Soft Skills

analytical skillsorganizational skillscommunication skillsstakeholder managementcross-functional collaboration