Behavioral Health Clinical Practice Manager
Family Health Center of Worcester, Inc.
full-time
Posted on:
Location Type: Office
Location: Worcester • Massachusetts • United States
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Salary
💰 $78,000 - $83,000 per year
About the role
- Coordinate special project implementation across departments, including managing timelines and, as applicable, liaising with grant funders and managing grant budgets and deliverables, in collaboration with the Co-Directors, Development Department, and Finance Department
- Oversee daily operations of the behavioral health team
- Manages administrative/support staff; organizes and oversees work schedules, and assignments to meet operational needs.
- Coordinates and ensures skill development and training for staff
- Supports the Co-Directors with decisions concerning screening, hiring, corrective action, and personnel matters as appropriate.
- Maintain compliance with FQHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.
- Collaborate with clinical supervisors/directors to support onboarding, productivity management, staffing allocation, and cross-training.
- Promote a trauma-informed, equity-centered work environment and engagement culture.
- Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.
- Supervise administrative Front Desk Staff, including Social Services Practice Coordinator and Departmental PSR’s
- Develop customer-service standards and trauma-informed reception practices.
- Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities.
- Build and maintain rapport with FHCW staff across departments and with external community partners
- Drive performance on FHCW core metrics such as: Timely access (intake within 3 months of referral; crisis access within 24 hours). Support engagement (follow-up after hospitalization, post-crisis engagement) in collaboration with the transitions of care team and Quality Team. Retention and no-show reduction strategies. Support in managing behavioral health productivity dashboards, scheduling templates, panel management, and cancellation mitigation workflows. Implement front-end revenue cycle best practices: insurance verification, documentation completeness, and accurate encounter submission.
- Any and all other duties as assigned.
Requirements
- One of the following combinations of education and employment experience must be met in order to be considered for the position: Bachelor’s Degree in a related field such as Human Services or Social work; Master’s Degree preferred
- Minimum requirement of 2 relevant grant and project management experience
- Experience in project management, practice management, and culturally responsive care delivery preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementgrant managementbehavioral health operationsstaff trainingcompliance managementrisk mitigationcustomer service standardsrevenue cycle managementinsurance verificationdocumentation completeness
Soft Skills
leadershipcollaborationcommunicationorganizational skillsproblem-solvingcultural competencytrauma-informed careequity-centered approachrapport buildingstaff supervision
Certifications
Bachelor’s DegreeMaster’s Degree