Family Health Center of Worcester, Inc.

Manager

• Coordinate special project implementation across departments, including managing timelines and, as applicable, liaising with grant funders and managing grant budgets and deliverables, in collaboration with the Co-Directors, Development Department, and Finance Department
• Oversee daily operations of the behavioral health team
• Manages administrative/support staff; organizes and oversees work schedules, and assignments to meet operational needs.
• Coordinates and ensures skill development and training for staff
• Supports the Co-Directors with decisions concerning screening, hiring, corrective action, and personnel matters as appropriate.
• Maintain compliance with FQHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements.
• Collaborate with clinical supervisors/directors to support onboarding, productivity management, staffing allocation, and cross-training.
• Promote a trauma-informed, equity-centered work environment and engagement culture.
• Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation.
• Supervise administrative Front Desk Staff, including Social Services Practice Coordinator and Departmental PSR’s
• Develop customer-service standards and trauma-informed reception practices.
• Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities.
• Build and maintain rapport with FHCW staff across departments and with external community partners
• Drive performance on FHCW core metrics such as: Timely access (intake within 3 months of referral; crisis access within 24 hours). Support engagement (follow-up after hospitalization, post-crisis engagement) in collaboration with the transitions of care team and Quality Team. Retention and no-show reduction strategies. Support in managing behavioral health productivity dashboards, scheduling templates, panel management, and cancellation mitigation workflows. Implement front-end revenue cycle best practices: insurance verification, documentation completeness, and accurate encounter submission.
• Any and all other duties as assigned.

Behavioral Health Clinical Practice Manager

Bilingual

• Provide comprehensive biopsychosocial assessments
• Patient-centered treatment planning
• Ongoing outpatient therapy to FHCW patients
• Engage in collaborative crisis management services
• Facilitate individual, couples, family, and group therapy
• Design group therapy curriculum
• Conduct culturally sensitive, strength-based assessments
• Provide risk assessments and develop safety plans
• Collaborate with medical providers for holistic care
• Participate in behavioral health quality improvement activities

Bilingual Specialty BH Provider

• Operates as a behavioral health consultant on the medical team utilizing the Primary Care Behavioral Health (PCBH) model of care.
• Sees patients of all ages with wide-ranging medical, behavioral health, and behaviorally influenced conditions.
• Provides episodic behavioral health services and interventions to a high volume of patients.
• Facilitates group therapy sessions.
• Designs group therapy curriculum based on relevant clinical topics to support patient needs.
• Conducts culturally sensitive, strength-based assessments and short-term therapy for clients of all ages and families.
• Prioritizes and provides on-demand consultations as well as manages scheduled appointments to individuals, couples, and/or families.
• Utilizes therapeutic modalities that support wellness, improved quality of life, and behavior change.
• Consults with medical colleagues in real-time to enhance understanding of the patient and provide decision support for treatment planning.
• Closes all charts within forty-eight (48) hours of visit; including assessments, progress notes, and billing.
• Assists in staff and provider training in integrated behavioral health-primary care model.
• Participates in behavioral health quality improvement activities.
• Participates in weekly group supervision and seeks peer consultation as needed.
• Provides risk assessments and develops comprehensive safety plans.

Bilingual Primary Care BH Provider

Accounts Payable

• Act as the primary liaison with external auditors, coordinating audit activities and providing necessary documentation.
• Collaborate with auditors to address findings and implement corrective actions, ensuring accuracy and adherence to GAAP and other relevant accounting standards.
• Manage the preparation and submission of UFR reports, ensuring compliance with regulatory guidelines.
• Oversee the preparation and filing of Form 990, adhering to IRS regulations.
• Assist with grant application budgets and administration, interpreting and applying policies for grant-funded projects.
• Oversee the end-to-end accounts payable process, including invoice receipt, 2-way/3-way matching, coding, approval, and payment processing (ACH, wire, check).
• Assist in the preparation of accurate and timely financial reports, ensuring compliance with GAAP and other applicable accounting standards.

Manager of Audits/Grants & Accounts Payable

Events

• Provide administrative and logistical support for marketing, communications, and fundraising activities.
• Assist with day-to-day tasks to ensure smooth execution of marketing strategies, event coordination, and donor engagement initiatives.
• Help create and update content for social media, newsletters, email campaigns, and the organization’s website.
• Support the production and distribution of marketing materials such as flyers, brochures, and event signage.
• Coordinate event logistics, including setup, registration, attendee check-in, and basic troubleshooting during events.
• Serve as the main point of contact for community-based tabling events, including patient appreciation events such as the current Thank You Thursday event.
• Track RSVPs, maintain guest lists, and assist with invitations and promotional materials for events.
• Prepare event acknowledgment letters, mailing lists, and simple fundraising reports.
• Maintain organized files and records related to marketing, events, and fundraising efforts.
• Update and ensure accuracy of donor database (Bloomerang) and other tracking systems as it relates to events.
• Manage inventory of marketing and event supplies and coordinate printing and mailing needs.
• Provide general administrative support for Marketing and Development projects as assigned.
• Any and all other duties as assigned.

Behavioral Health Clinical Practice Manager

Bilingual Specialty BH Provider

Bilingual Primary Care BH Provider

Manager of Audits/Grants & Accounts Payable

Marketing and Events Assistant