You are the "Owner" of our most important customer relationships
Responsible for planning, controlling and the stable operation of our solutions for large customers
Ensure service quality and compliance with SLAs
Monitor the "run" mode of your accounts
Act as an escalation point for critical incidents
Manage Key Accounts and secure retention
Produce technical concepts and service descriptions
Document customer requirements
Calculate pricing for additional projects and service extensions
Provide process consulting to customers

Requirements

Several years (minimum 5+ years) of professional experience in technical account management, IT project management, or as a Service Delivery Manager (SaaS/IT environment)
Experience in organizational responsibility for IT services
Understanding of software architectures and cloud/on-premise solutions
Fluent German and very good English

Benefits

Permanent employment contract
Competitive compensation
Training and development budget
State-of-the-art equipment
Monthly fitness/wellness allowance
28 days of vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical account managementIT project managementService Delivery Managementsoftware architecturescloud solutionson-premise solutionsservice qualitySLA complianceprocess consultingpricing calculation

Soft Skills

customer relationship managementorganizational responsibilityescalation managementcommunicationproblem-solvingdocumentationplanningcontrolretention managementtechnical concept production