Famedly GmbH

Product Manager

• In this key role, you will refine our product strategy together with the founders and act as the driving force at the interface between Sales, Customer Success and Engineering.
• You will further develop the roadmap and establish Famedly as the gold standard in clinical practice.
• You will provide technical leadership for our product team and optimize processes (Discovery & Delivery).
• You will translate complex requirements from physicians and nursing staff into precise technical concepts.
• You will skillfully balance regulatory requirements (TI, GDPR), customer needs and long-term objectives.

Head of Product – HealthTech

Account Manager

• You are the "Owner" of our most important customer relationships
• Responsible for planning, controlling and the stable operation of our solutions for large customers
• Ensure service quality and compliance with SLAs
• Monitor the "run" mode of your accounts
• Act as an escalation point for critical incidents
• Manage Key Accounts and secure retention
• Produce technical concepts and service descriptions
• Document customer requirements
• Calculate pricing for additional projects and service extensions
• Provide process consulting to customers

Head of Product – HealthTech

Senior Service Owner, Key Account Manager