FairPrice Group

Call Centre Agent, Customer Service

FairPrice Group

full-time

Posted on:

Location Type: Hybrid

Location: Durban • South Africa

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About the role

  • Chat with customers across different channels, listening carefully and responding with empathy.
  • Keep customer details up to date so we can serve them better.
  • Help resolve issues with online purchases and accounts, making the process smooth and stress-free.
  • Handle complaints with patience and follow through until customers feel satisfied.
  • Work efficiently within agreed timelines while keeping quality high.
  • Keep learning and growing your knowledge so you can support customers even better.
  • Bring positivity and respect to every conversation—with customers and teammates alike.
  • Pay attention to detail and communicate clearly, even in busy or time-sensitive situations.

Requirements

  • Grade 12 (Matric).
  • At least 2 years’ experience in a call centre customer support role.
  • Computer literacy and confidence using different systems.
  • Knowledge of customer service legislation (NCA, POPIA).
  • A basic understanding of retail processes.
  • Strong communication skills—you listen well and explain things clearly.
  • Problem-solving ability—you can ease tensions and know when to escalate issues.
  • Good at multitasking and prioritizing without losing focus.
  • Comfortable working independently but also enjoy being part of a supportive team.
  • Patient, empathetic, and calm under pressure.
  • Open to learning new systems and quick to adapt when things change.
  • Most importantly: you genuinely care about making every customer feel valued.
Benefits
  • We believe that when you feel supported and valued, you can do your best work. Here’s how we take care of our team:
  • Incentives: When you meet your goals, you’ll enjoy rewards that grow with your success.
  • Learning & growth: We’ll invest in your development with training and opportunities to build your career.
  • Team discounts: Enjoy special savings at all Mr Price Group stores—including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
  • Share in our success: After a year with us, you can join our share scheme and become a co-owner in the company’s future.
  • A vibrant workplace: Be part of a dynamic, energetic team where every day brings something new.
  • Wellness support: Stay healthy and happy with our wellness programs designed to care for you.
  • Recognition & rewards: Your hard work won’t go unnoticed—we celebrate achievements and reward excellence.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportproblem-solvingmultitaskingcomputer literacyretail processescustomer service legislation
Soft Skills
communicationempathypatienceattention to detailadaptabilityteamworkindependencepositivity
Certifications
Grade 12 (Matric)