FairMoney

Field Recoveries Manager

FairMoney

full-time

Posted on:

Location Type: Hybrid

Location: Ikeja • Nigeria

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Job Level

SeniorLead

About the role

  • - Develop and execute field recovery strategies to reduce Portfolio at Risk
  • - Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
  • - Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.
  • - Approve restructuring or settlement offers based on delegated authority.
  • - Track and report field activities using digital tools.
  • - Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
  • - Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.
  • - Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.
  • - Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
  • - Liaise with community leaders, law enforcement, and local authorities when required and permitted.
  • - Prepare recovery performance reports to senior management.
  • - Improve field recovery processes, route planning, customer tracking, and reporting structures.
  • - Develop and implement SOPs for field escalations, repossessions, and collateral realization.

Requirements

  • - Bachelor’s degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
  • - 7–12+ years of experience in field recovery within financial lending industry.
  • - Minimum of 2-3 years in a senior leadership or field supervisory role.
  • - Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.
Benefits
  • - Private Health Insurance.
  • - Pension Plan.
  • - Paid Time Off.
  • - Hybrid Work Model.
  • - Training & Development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
field recovery strategiesKPI settingskip-tracinglocation validationrestructuring offerssettlement offersauditingSOP developmentroute planningcustomer tracking
Soft Skills
leadershipteam supervisioncommunicationtrainingcoordinationreportingproblem-solvingethical decision-makingrelationship managementperformance management
Certifications
Bachelor’s degreeMBAprofessional certification