FAI

Product Operations Assistant

FAI

full-time

Posted on:

Location Type: Hybrid

Location: NorwichUnited Kingdom

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Salary

💰 £24,000 - £28,000 per year

Job Level

Tech Stack

About the role

  • Prepare and configure IoT kits (routers, gateways, sensors, etc.)
  • Basic assembly of enclosures & product kits
  • Hardware testing, quality assurance, troubleshooting issues
  • Stock management (tracking, ordering components, coordinating new builds with suppliers)
  • Package and ship products to customer sites
  • Plan installation timelines and coordinate field deployments
  • Onsite visits to farms for pre-install surveys and post-install follow-ups
  • Liaise with farmers to understand their site layouts, requirements, and constraints
  • Adapt kit configurations to site-specific needs
  • Provide clear documentation and installation notes
  • Collect and report product feedback to the product and engineering team
  • Monitor installation and early performance
  • Provide structured product feedback
  • Work closely with Product Manager to prioritise improvements

Requirements

  • Early-career/Graduate position (0–3 years experience)
  • Comfortable with hands-on work: assembling, configuring, shipping hardware.
  • Tech literate: basic knowledge.
  • Organised and good communicator: will need to speak to farmers and internal teams clearly.
  • Full, UK driving licence and car.
  • Interest in agri-tech, IoT, or sustainability is an advantage.
  • Organised self-starter; able to work independently and as part of a team.
  • Be able to work autonomously with a high degree of initiative.
  • Comfortable with working remotely and with colleagues in a variety of international locations.
Benefits
  • 33 days annual leave inclusive of bank holidays (pro rata for part time)
  • Additional holiday awarded for long service
  • Holiday purchase scheme (up to one week per year)
  • Contributory auto-enrolment pension scheme
  • Private health insurance scheme
  • Discretionary bonus scheme
  • Generous Company sick pay scheme (12 weeks full pay, 12 weeks half pay, after successful completion of probation)
  • Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks service by the qualifying week)
  • Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks service by the qualifying week)
  • Sabbatical leave opportunity for long service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware testingquality assurancetroubleshootingstock managementinstallation planningproduct feedback collectionkit configurationassemblyshipping
Soft Skills
communicationorganizationinitiativeindependenceteamwork
Certifications
full UK driving licence