Product Operations

• Prepare and configure IoT kits (routers, gateways, sensors, etc.)
• Basic assembly of enclosures & product kits
• Hardware testing, quality assurance, troubleshooting issues
• Stock management (tracking, ordering components, coordinating new builds with suppliers)
• Package and ship products to customer sites
• Plan installation timelines and coordinate field deployments
• Onsite visits to farms for pre-install surveys and post-install follow-ups
• Liaise with farmers to understand their site layouts, requirements, and constraints
• Adapt kit configurations to site-specific needs
• Provide clear documentation and installation notes
• Collect and report product feedback to the product and engineering team
• Monitor installation and early performance
• Provide structured product feedback
• Work closely with Product Manager to prioritise improvements

Product Operations Associate

Account Manager

• Client Account Management: Work with FAI’s international team to deliver impactful programmes
• Manage the planning, delivery, monitoring and evaluation of key client accounts and sustainability programmes
• Coordinate budgets, work plans, timelines, and client communications
• Build strong, trusted relationships with client teams
• Provide consultancy support, including preparing technical reports and presentations
• Contribute expertise on retail supply chains and livestock production systems
• Support the development and refinement of FAI’s data systems and digital tools
• Identify opportunities to expand existing client programmes or develop new solutions
• Contribute to proposal development, strategic pitches, and scoping conversations alongside the Sales and Consultancy teams

Client Account Manager

Full-stack Engineer

• Develop and maintain web applications primarily using PHP/Laravel backends and React/Typescript frontends.
• Perform code reviews, troubleshoot, and debug applications.
• Collaborate with designers, product managers, and other developers to ensure secure, high-quality and consistent user experiences across all of our applications.
• Collaborate with our support team on resolving issues in a timely and effective manner.
• Integrate with third-party APIs and services.
• Write and maintain technical documentation.
• Stay up-to-date with emerging technologies, threats and industry trends.

Full Stack Developer

Product Manager

• Support the development and day-to-day management of FAI’s Insite software applications (including assessment, reporting, and data collection tools)
• Provide day-to-day customer support through Zendesk, helping users use the platform effectively and escalating issues when needed
• Translate user and client needs into clear product requirements and software specifications
• Create basic wireframes, workflows, or design concepts to support development discussions
• Work closely with software developers to follow up on development progress, clarify requirements, and support testing
• Coordinate feature updates, improvements, and bug fixes across assigned applications
• Support user onboarding and training, including running demos or walkthroughs of the platform
• Produce and maintain product documentation, including specifications, user guides, and support materials
• Help gather and prioritise user feedback to inform continuous product improvement

FAI

Product Operations Associate

Client Account Manager

Full Stack Developer

Junior Product Manager – FAI Insite and Application

Product Operations Assistant