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About the role
Key responsibilities & impact- Respond to supplier requests and queries across all outcome-measure programmes, ensuring timely, clear and professional communication.
- Proactively follow up with suppliers to obtain required data and documentation, escalating risks to deadlines where appropriate.
- Support onboarding of new suppliers, including issuing instructions, confirming required information, and ensuring suppliers understand timelines and expectations.
- Maintain accurate supplier records and validate key supplier details (e.g., contact information and programme participation) in line with internal processes.
- Review incoming supplier data for completeness, consistency and potential errors; identify outliers/anomalies and flag them for follow-up.
- Produce and share clear weekly data updates for Account Managers and data and reporting team, including progress against requests, outstanding items, and key data quality notes.
- Provide verbal updates to the outcome measurement delivery team.
- Use SharePoint and the wider Microsoft 365 suite to keep documentation organised, up to date and easy to find; support good version control and document hygiene.
- Provide additional administrative support to Account Managers and the wider consultancy team as required to help meet client and supplier response times.
Requirements
What you’ll need- Proven experience in an administrative, coordinator, operations support, or similar role, with responsibility for managing multiple requests and deadlines.
- Confidence handling data: checking for completeness and accuracy, spotting anomalies/outliers, and maintaining clean records.
- Excellent written communication skills and confidence communicating with external suppliers in a clear, polite and efficient way.
- Strong working knowledge of Microsoft 365 (especially Outlook, Excel and Teams) and confidence using SharePoint for document management.
- Willingness and ability to learn FAI’s internal data systems and follow defined processes closely.
- Highly proactive and driven—able to anticipate what’s needed, chase information appropriately, and get tasks completed quickly and accurately.
- Comfortable working independently in a remote setting, while collaborating closely with Account Managers and the wider consultancy team.
- Desirable : Able to work part-time hours spread across five working days to meet supplier and client response-time expectations.
- Desirable: Experience in the veterinary or agricultural sector (or adjacent food/farming supply chains), though this is not essential.
Benefits
Comp & perks- 33 days annual leave inclusive of bank holidays (pro rata for part time)
- Additional holiday awarded for long service
- Holiday purchase scheme (up to one week per year)
- Contributory auto-enrolment pension scheme
- Private health insurance scheme
- Discretionary bonus scheme
- Generous Company sick pay scheme (12 weeks full pay, 12 weeks half pay, after successful completion of probation)
- Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks service by the qualifying week)
- Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks service by the qualifying week)
- Sabbatical leave opportunity for long service
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data validationdata analysisrecord managementanomaly detectiondocument management
Soft Skills
communicationproactivityindependencecollaborationtime management
