FAI

Junior Product Manager – FAI Insite and Application

FAI

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £28,000 - £31,000 per year

Job Level

Junior

About the role

  • Support the development and day-to-day management of FAI’s Insite software applications (including assessment, reporting, and data collection tools)
  • Provide day-to-day customer support through Zendesk, helping users use the platform effectively and escalating issues when needed
  • Translate user and client needs into clear product requirements and software specifications
  • Create basic wireframes, workflows, or design concepts to support development discussions
  • Work closely with software developers to follow up on development progress, clarify requirements, and support testing
  • Coordinate feature updates, improvements, and bug fixes across assigned applications
  • Support user onboarding and training, including running demos or walkthroughs of the platform
  • Produce and maintain product documentation, including specifications, user guides, and support materials
  • Help gather and prioritise user feedback to inform continuous product improvement

Requirements

  • 1–3 years’ experience in a product, project, or software-related role (or equivalent)
  • Experience writing software requirements and specifications
  • Previous experience providing product support or working in roles involving user feedback, issue triage, or continuous improvement
  • Comfortable working with developers and non-technical stakeholders
  • Experience creating wireframes and product designs (using any suitable tools)
  • A self-starter comfortable with working effectively in a remote, distributed team
  • Self-motivated and autonomous with effective time management abilities
  • Excellent organisational skills and able to deliver quality work on time for multiple, simultaneous projects
  • Excellent communicator with strong and verbal and written communication skills
  • Background or interest in agriculture, sustainability, auditing, or certification schemes (desirable but not essential)
  • Experience working on B2B software platforms (desirable but not essential)
  • Experience with project / sprint management tools (Click-up, Jira) (desirable but not essential)
  • Experience with design tool Figma (desirable but not essential)
  • Familiarity with audit, assessment, reporting, or data-driven tools (desirable but not essential)
Benefits
  • 33 days annual leave inclusive of bank holidays (pro rata for part time)
  • Additional holiday awarded for long service
  • Holiday purchase scheme (up to one week per year)
  • Contributory auto-enrolment pension scheme
  • Private health insurance scheme
  • Discretionary bonus scheme
  • Generous Company sick pay scheme (12 weeks full pay, 12 weeks half pay, after successful completion of probation)
  • Enhanced Maternity and Adoption Pay (full pay for 18 weeks, after 26 weeks service by the qualifying week)
  • Enhanced Paternity Pay, full pay for 2 weeks (after 26 weeks service by the qualifying week)
  • Sabbatical leave opportunity for long service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software requirementssoftware specificationswireframesproduct designcustomer supportissue triagecontinuous improvementdata collection toolsassessment toolsreporting tools
Soft Skills
time managementorganizational skillscommunication skillsself-motivatedautonomouseffective collaborationuser feedback prioritizationproblem-solvingadaptabilityremote work