Technical Support Analyst
Fadami - Software & Innovation
full-time
Posted on:
Location Type: Hybrid
Location: Rio de Janeiro • Brazil
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About the role
- Provide technical support to users and systems, handling support tickets, performing initial diagnosis, and assisting in incident resolution across diverse environments.
- Provide remote and on-site support, working alongside the team to ensure proper functioning of systems and IT infrastructure.
- Support environment monitoring, performance analysis, and identification of potential failures using specific monitoring tools.
- Assist with installation and maintenance of software and operating systems.
- Interface with clients, ensuring efficient service with clear communication and a focus on problem resolution, including opening, tracking, and closing support tickets.
Requirements
- Experience or background in technical support
- Knowledge of Windows and Linux operating systems
- Basic skills in installation, configuration, and maintenance of systems
- Experience with opening and tracking support tickets
- Experience or exposure to customer service and remote support
- Basic networking knowledge (VPN, connectivity, and infrastructure)
- Experience documenting processes to ensure clarity and standardization of information
- Familiarity with monitoring tools (e.g., Grafana)
- Experience with service desk tools (e.g., Ndesk or similar)
- Basic IT infrastructure knowledge
Benefits
- Flexible meal/food allowance (VA/VR) — R$ 858.00/month
- SulAmérica health plan (monthly subsidy of R$ 400.00 and no co-payment)
- SulAmérica dental plan
- Psychological support via Psicologia Viva
- Day off on your birthday + R$ 100.00 gift card
- Culture allowance — R$ 50.00/month
- Icatu life insurance
- Wellhub (Gympass)
- Transportation voucher
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportWindows operating systemLinux operating systeminstallationconfigurationmaintenancenetworkingmonitoring toolsservice desk toolsIT infrastructure
Soft Skills
communicationproblem resolutioncustomer serviceteam collaborationdocumentation