FactSet

Account Manager

• Embrace and promote a customer-first culture as an Account Manager on the LiquidityBook team
• Develop and execute customer success strategies, analyze support data to identify trends
• Lead Quarterly Business Review (QBR) meetings with clients, capturing comprehensive notes and actionable feedback
• Implement process or configuration improvements tailored to individual client environments
• Act as an escalation point for complex client issues, coordinating with internal teams for solutions
• Monitor and report on key performance indicators (KPIs) and health metrics for accounts
• Foster a feedback loop between clients and the Front-office Product teams
• Cultivate strong relationships with key contacts at each client organization

Account Manager – Trading

Backend Engineer

• Deliver high quality, re-usable and maintainable code
• Perform Unit / Integration Testing of assigned tasks
• Build robust infrastructure appropriate for the respective component or product
• Proactive in providing technical solutions with effective communication and collaboration skills
• Perform code reviews and ensure best practices are followed
• Work in an agile team environment and collaborate with internal teams to ensure smooth product delivery
• Ownership of team products end-to-end
• Design for and ensure high stability of new and existing products
• Continuous knowledge sharing both internal and external to the team

Senior Python Software Engineer – Linux/Unix

• Architect, develop, and maintain C++ systems powering Symbology and company-wide resolution.
• Design and optimize high throughput and low latency service oriented systems on an enterprise wide scale.
• Build scalable APIs and interfaces and integration layers for internal and external clients.
• Participate in technical design and code reviews for continuous improvement and reliability.
• Monitor, troubleshoot, debug, and refine production environments to guarantee the quality and stability a T0 service offering by Symbology services.
• Champion best practices, mentor junior team members, and foster technical excellence in Symbology.
• Opportunity to progress towards future leadership roles, including technical and team lead responsibilities.

Senior Software Engineer – C++, Python, Linux

Product Manager

• Responsible for discovery, strategy, success metrics, planning, launch, and optimization of the client solutioning process
• Serve as the Performance Subject Matter Expert in client engagements during the solution creation phase of the sales & onboarding lifecycle
• Partner with Sales, Professional Services, and Managed Services to understand client requirements
• Produce comprehensive solution design documents to guide Professional Services team in crafting Statements of Work (SOW) for implementation
• Maintain continuous communication with clients throughout the solutioning and implementation phases

Principal Product Manager – Performance Solutions Delivery Architecture

Full-stack Engineer

• Serve as a technical authority for full-stack (Java) development, guiding architectural decisions and hands-on implementation.
• Lead the design and development of scalable, high-performance EMS features, enhancing both new products and existing solutions.
• Collaborate with cross-functional teams to ensure seamless integration between backend services and frontend user interfaces, leveraging our established tech stack.
• Define and promote engineering strategy, standards, and best practices across the organization.
• Mentor and support other engineers, fostering technical growth and excellence.
• Drive system modernization initiatives in performance, reliability, and maintainability, including refactoring and technology upgrades.
• Participate in technical design sessions, code reviews, and problem resolution to ensure consistently high-quality deliverables.
• Lead by example through hands-on coding and detailed technical contributions.

Principal Software Engineer, Trading Solutions

Procurement

• Lead telecommunication sourcing process including supplier selection and management
• Address complex organizational needs and serve as a strategic partner
• Create and implement regional procurement strategies that are innovative and cost-effective
• Build long-term relationships with vendors
• Negotiate with vendors to reduce costs
• Review contract specifications on behalf of the company
• Prepare procurement reports on workload, savings, and projects fruition

Procurement Manager - Telecommunications

• Collaborate with Clients, Stakeholders, Risk Research and Software engineering teams to define and execute product roadmap for FactSet Risk Models
• Support the risk model suite by addressing inquiries, troubleshooting, and implementing enhancements.
• Develop and lead initiatives for new feature development, working with design and quality assurance teams.
• Ensure product quality and alignment with client expectations through continuous improvement and documentation efforts.
• Work with Middle Office leaders on creative ways to expand the risk model suite.
• Set milestones for the team and monitor the progress and evolution of projects.
• Balance and accelerate work towards technical debt reduction while delivering client-facing products.
• Use a metric driven approach to identify and prioritize work which provides the greatest value, both immediate and long-term.

Senior Product Manager – Risk Analytics

Implementation Specialist

• Implementing FactSet’s Execution Management System (EMS) solutions
• Analyze and define business requirements related to client workflows
• Serve as project manager
• Train clients in the use of technology
• Work with regional broker-dealers and third-parties

Principal Implementation Specialist

• Lead the development and delivery of next-generation portfolio modeling and rebalancing services
• Support end-to-end product management from requirements gathering through development, launch, and initial adoption
• Work closely with cross-functional teams for smooth integration and continuous alignment
• Collaborate with internal technology, operations, and compliance stakeholders to define core features and prioritize user needs
• Ensure portfolio services support interoperability and future integration
• Gather user feedback and analytics for feature enhancements and usability improvements
• Assist with agile delivery processes including sprint planning and user acceptance testing
• Coordinate creation of training materials and documentation for onboarding

Product Manager – Wealth

• Design, develop, and maintain highly scalable data pipelines
• Actively participate in Agile/Scrum development process
• Collaborate closely with stakeholders—including product managers and business analysts
• Help develop clear specifications and innovative features