Manager II
FACTS
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $66,000 - $70,000 per year
About the role
- Lead a group of talented Team Leader/team members, establishing departmental goals and individual objectives.
- Foster a culture of continuous improvement with a customer focus.
- Manage operational functions related to servicing SGO institutions.
- Contribute insights to strategic plans and reviews by preparing action plans.
- Collaborate with IT/Data Insights and AI teams to identify emerging technologies.
- Oversee the development and maintenance of policies and procedures for servicing the FACTS market.
- Assist with the FACTS SGO Department’s annual operating budget and monitor expenses.
Requirements
- A four-year college degree in a business-related field or equivalent experience.
- 3-5 years of operations management experience in a customer service environment.
- Experience with a high degree of proficiency in computer applications (primarily MS Office products such as MS Word, Excel, PowerPoint, and Outlook).
- Experience in business planning and forecasting.
- Financial acumen and proven proficiency, as well as cash/transaction management experience.
- Experience in performance management.
Benefits
- medical
- dental
- vision
- HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementbusiness planningforecastingfinancial acumencash managementtransaction managementperformance managementMS OfficeMS WordMS Excel
Soft Skills
leadershipcustomer focuscollaborationstrategic planningcontinuous improvement
Certifications
four-year college degree