Manager II
FACTS
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $66,000 - $70,000 per year
About the role
- Lead a group of talented Team Leader/team members, establishing departmental goals and individual objectives.
- Foster a culture of continuous improvement with a customer focus.
- Manage operational functions related to servicing SGO institutions.
- Contribute insights to strategic plans and reviews by preparing action plans.
- Collaborate with IT/Data Insights and AI teams to identify emerging technologies.
- Oversee the development and maintenance of policies and procedures for servicing the FACTS market.
- Assist with the FACTS SGO Department’s annual operating budget and monitor expenses.
Requirements
- A four-year college degree in a business-related field or equivalent experience.
- 3-5 years of operations management experience in a customer service environment.
- Experience with a high degree of proficiency in computer applications (primarily MS Office products such as MS Word, Excel, PowerPoint, and Outlook).
- Experience in business planning and forecasting.
- Financial acumen and proven proficiency, as well as cash/transaction management experience.
- Experience in performance management.
Benefits
- medical
- dental
- vision
- HSA and FSA
- generous earned time off
- 401K/student loan repayment
- life insurance & AD&D insurance
- employee assistance program
- employee stock purchase program
- tuition reimbursement
- performance-based incentive pay
- short- and long-term disability
- robust wellness program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementbusiness planningforecastingfinancial acumencash managementtransaction managementperformance managementMS OfficeMS WordMS Excel
Soft skills
leadershipcustomer focuscollaborationstrategic planningcontinuous improvement
Certifications
four-year college degree