Factor

Community Manager

Factor

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported.
  • Manage and nurture member relationships through onboarding, communications, and proactive engagement.
  • Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities.
  • Monitor community sentiment, participation, and member success metrics to drive continuous improvement.
  • Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings.
  • Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals.
  • Identify and coordinate speakers, facilitators, and contributors to enhance community learning.
  • Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.).
  • Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts.
  • Curate and distribute newsletters, updates, and member highlights to strengthen connection and visibility.
  • Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model.
  • Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs.
  • Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals

Requirements

  • Bachelor’s degree in Law or has worked in a legal environment
  • 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment.
  • Demonstrated success managing and scaling professional or peer-learning communities.
  • Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals.
  • Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar).
  • Excellent organizational and project management skills, with attention to detail and follow-through.
  • Strategic thinker with the ability to translate community insights into broader engagement and content opportunities.
  • Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.
Benefits
  • Competitive salary
  • Benefit package including private health insurance and private dental insurance
  • Pension contribution
  • 38 days holidays
  • Enhanced maternity leave pay – 18 weeks
  • Enhanced paternity leave pay – 4 weeks
  • Chance to develop your career in an international, innovative company providing legal services to top brands worldwide;
  • Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants;
  • Inclusive and nurturing work environment, where everyone's contributions are valued;
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementclient successrelationship managementproject managementstrategic thinking
Soft Skills
interpersonal skillsfacilitation skillscommunication skillsorganizational skillsattention to detail
Certifications
Bachelor’s degree in Law