FactFinder

eCommerce Operations Manager

FactFinder

full-time

Posted on:

Location Type: Hybrid

Location: Germany

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About the role

  • Strategic consulting for selected national and international eCommerce clients (key accounts)
  • Development and management of performance strategies to sustainably grow client accounts
  • Analysis of relevant KPIs and data (e.g., search KPIs, conversion, AOV, data feed quality) and derivation of clear, data-driven recommendations for action
  • Identification and prioritization of specific revenue levers (conversion, AOV, revenue), including cross- and upselling opportunities in collaboration with Sales
  • Design, implementation and monitoring of optimization measures in search and product discovery
  • Configuration and continuous improvement of FactFinder setups (search and product discovery configuration)
  • Planning and delivery of trainings and workshops for client teams and stakeholders
  • Sparring and advisory at decision-maker level (C-level, shop management, eCommerce leadership)
  • Close collaboration with Customer Success, Product and Sales teams and active contribution of your insights to the development of our product

Requirements

  • Several years of experience in the eCommerce environment or related industries
  • Strong KPI and business understanding (conversion, AOV, ROI, revenue)
  • Analytical thinker with a passion for data-driven decision making
  • Strong technical and IT understanding
  • Experience with A/B testing, campaigns or personalization is a plus
  • Confident communication with diverse stakeholders
  • Ownership mindset and enjoyment of responsibility
  • Languages: German (business fluent), English fluent
  • Willingness to travel within D/A/CH (Germany/Austria/Switzerland)
Benefits
  • Competitive compensation with transparent performance incentives
  • Flexible working arrangements
  • Modern tooling and budget for experiments
  • A team with a high-trust culture and clear leadership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI analysisdata-driven decision makingA/B testingperformance strategiesoptimization measuresFactFinder configurationrevenue leversconversion optimizationdata feed qualitycampaign management
Soft Skills
analytical thinkingconfident communicationownership mindsetcollaborationtraining deliverystakeholder engagementstrategic consultingadvisory skillsproblem-solvingresponsibility enjoyment