Facility Grid

IT Systems Administrator

Facility Grid

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Tech Stack

AzureDNSJamfMacOSPython

About the role

  • Own the end-to-end IT onboarding and offboarding process — account creation, equipment provisioning, access grants, orientation, and deprovisioning
  • Serve as primary point of contact for internal IT support requests
  • Triage, diagnose, and resolve hardware, software, network, and access issues
  • Maintain a ticketing workflow and knowledge base for common issues and procedures
  • Escalate complex issues to engineering or vendor support as appropriate
  • Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints
  • Maintain device inventory, lifecycle tracking, and hardware procurement processes
  • Configure and enforce device policies (encryption, OS updates, endpoint protection)
  • Handle device imaging, configuration, and decommissioning
  • Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management)
  • Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures
  • Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees
  • Build and maintain an inventory of all SaaS applications in use across the organization

Requirements

  • 2–4 years of experience in IT administration, helpdesk, or systems administration
  • Hands-on experience with Microsoft Entra ID (Azure AD) — user management, group policies, SSO configuration
  • Experience with at least one MDM platform (Intune, JAMF, Kandji, Mosyle)
  • Comfortable supporting macOS and Windows environments
  • Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
  • Strong troubleshooting skills across hardware, software, and network issues
  • Clear written and verbal communication skills
  • Willingness to use AI-based tools (e.g., ChatGPT, Copilot, Claude) as a core part of your workflow for troubleshooting, automation, and documentation
  • Basic scripting ability (PowerShell, Bash, or Python) to automate routine tasks and system administration workflows
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT administrationhelpdesksystems administrationMicrosoft Entra IDMDM platformMicrosoft 365 administrationtroubleshootingscriptingdevice imagingdevice policies
Soft Skills
clear communicationtroubleshooting skillscollaborationadaptabilityproblem-solving