Facility Grid

System Administrator

• Own the end-to-end IT onboarding and offboarding process — account creation, equipment provisioning, access grants, orientation, and deprovisioning
• Serve as primary point of contact for internal IT support requests
• Triage, diagnose, and resolve hardware, software, network, and access issues
• Maintain a ticketing workflow and knowledge base for common issues and procedures
• Escalate complex issues to engineering or vendor support as appropriate
• Deploy and manage MDM solution (Intune/JAMF) for macOS and Windows endpoints
• Maintain device inventory, lifecycle tracking, and hardware procurement processes
• Configure and enforce device policies (encryption, OS updates, endpoint protection)
• Handle device imaging, configuration, and decommissioning
• Administer Microsoft Entra ID (Azure AD) for user lifecycle management (provisioning, deprovisioning, group management)
• Coordinate with HR and department leads to ensure smooth transitions for new hires, role changes, and departures
• Troubleshoot basic network issues (VPN, Wi-Fi, DNS, DHCP) for remote and on-site employees
• Build and maintain an inventory of all SaaS applications in use across the organization

IT Systems Administrator

Full-stack Engineer

• Own the application architecture across backend, frontend, and service layers
• Evolve and maintain the layered patterns and conventions that govern the codebase
• Drive API design decisions across versioned REST endpoints
• Author and maintain Technical Design Documents for significant system changes
• Evaluate build-vs-buy decisions and technology adoption proposals
• Establish and enforce coding standards, testing strategies, and review practices
• Contribute production code in PHP/Laravel and TypeScript/Angular
• Design data models, migrations, and schema evolution strategies
• Architect integration patterns for external platforms and third-party APIs
• Design frontend state management and data-intensive UI patterns
• Optimize application performance across the full stack (caching, queues, CDN)
• Collaborate with platform engineering on deployment architecture and container orchestration
• Understand containerized build and CI/CD pipelines well enough to troubleshoot application-layer issues
• Participate in infrastructure design reviews involving GitOps workflows and infrastructure-as-code
• Contribute to observability strategy and application-level instrumentation
• Mentor mid-level and senior engineers through code review, pairing, and design discussions
• Raise the technical bar across the engineering organization
• Translate business requirements into technical roadmaps and decomposed deliverables
• Bridge communication between product, engineering, and infrastructure teams

IT Systems Administrator

Staff Engineer – Application Architect