Facilities Maintenance

Project Manager

• The Project Manager is responsible for representing Leo to clients and vendors on any range of subjects related to a project.
• This position is the lead contact and makes decisions on behalf of the client from inception to conclusion.
• The Project Manager participates in the conceptual development of a project and oversees its organization, scheduling, and implementation.
• Projects include but are not limited to capital improvements, rollouts, buildouts, and remodels.
• The Project Manager works as a liaison between all vendors and coordinates, directs, and provides budgetary support for all activities concerned with the project.
• Maintains strict adherence to any established schedules and budgets.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• This position may require supervision of employees, keeping attendance records, enforcing proper uniform and safety equipment use, and approving timecards (i.e. PPE).

• The Project Manager is responsible for representing Leo to clients and vendors on any range of subjects related to a project.
• This position is the lead contact and makes decisions on behalf of the client from inception to conclusion.
• The Project Manager participates in the conceptual development of a project and oversees its organization, scheduling, and implementation.
• Projects include but are not limited to capital improvements, rollouts, buildouts, and remodels.
• The Project Manager works as a liaison between all vendors and coordinates, directs, and provides budgetary support for all activities concerned with the project.

Construction Project Manager

Manager

• Overseeing urgent repair and maintenance needs during afterhours periods
• Managing and dispatching service tickets to ensure timely resolution of client issues
• Providing written and verbal updates to internal team members and clients regarding work order status
• Assisting in preparing job assessments, securing pricing and client approvals
• Maintaining consistent client communication during after-hours coverage
• Supervising and supporting Afterhours team members in a fully remote setting

Facility Manager – After Hours

Account Manager

• Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person
• Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance
• Aid in facilitation of service requests
• Refer client escalations up to Account Managers to find resolutions as quickly as possible
• Remain current on Company products and services
• Maintain an accurate and current database of vendor and client information
• Build and nurture the subcontractor base that performs service
• Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied
• Proactively engage with subcontractors in different markets to build a strong subcontractor network
• Aid in onboarding new vendors by working with different internal department

Account Coordinator

• Serve as primary client account manager for assigned client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure highest level of client satisfaction
• Evaluate all client requests for urgency, efficacy, and necessity
• Manage all service requests by understanding the issue in context
• Control the release of work requests to vendors
• Anticipate, take ownership of, and proactively manage client escalations
• Develop and manage relationship with various client stakeholders
• Prepare and deliver routine and ad hoc communications and qualitative reports to the client
• Proactively research, develop, and implement solutions to client requests
• Coordinate with external third-party stakeholders
• Responsible for the financial performance including margin attainment, contract retentions, and applicable reconciliations
• Fosters a positive team environment and may provide coaching or mentoring to team members