Face Reality

Account Manager

• Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts)
• Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV)
• Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plans
• Drive retail performance at the door level through education, merchandising guidance, and promotional strategy
• Reinforce 'own the backbar to win retail' by ensuring strong adoption of core systems and regimen-based selling
• Partner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-through
• Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadership
• Conduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountability
• Support new door openings with strong onboarding, opening orders, and launch execution
• Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenue
• Partner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and execution
• Monitor and adjust strategies based on performance, feedback, and market trends
• Partner closely with National Accounts Manager to align on account strategy
• Act as a voice of the customer internally—sharing insights, opportunities, and risks
• Support broader team initiatives including CRM excellence, pipeline visibility, and process adherence

Retail Account Manager

Business Development Rep

• Consistently achieve and exceed monthly, quarterly, and annual sales targets through strategic territory management and account development.
• Prospect, open, and grow new and existing accounts—especially high-value targets such as national accounts, regional medical networks, and multi-location practices.
• Build and maintain long-term relationships with providers and practice staff, serving as a trusted consultant and brand ambassador.
• Deliver compelling product presentations, in-field and virtual trainings, and clinical education sessions to drive product adoption and ensure protocol success.
• Work cross-functionally with internal teams including Marketing, Education, and Customer Success to execute account strategies and promotional campaigns.
• Implement and manage promotional strategies and ROI-focused incentive programs to drive revenue.
• Proactively re-engage inactive accounts and identify solutions to overcome barriers to purchasing.
• Represent Face Reality at regional and national tradeshows, conferences, and events to drive brand visibility and generate leads.
• Maintain detailed records of sales activities, pipeline progression, and territory plans using CRM (Zoho).
• Coordinate delivery of product samples, promotional materials, and sales tools to support account success.

Retail Account Manager

Senior Business Development Manager, Medical Channel