Face Reality

Account Manager

• Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts)
• Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV)
• Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plans
• Drive retail performance at the door level through education, merchandising guidance, and promotional strategy
• Partner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-through
• Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadership
• Conduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountability
• Support new door openings with strong onboarding, opening orders, and launch execution
• Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenue
• Partner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and execution
• Monitor and adjust strategies based on performance, feedback, and market trends
• Partner closely with National Accounts Manager to align on account strategy
• Act as a voice of the customer internally—sharing insights, opportunities, and risks
• Support broader team initiatives including CRM excellence, pipeline visibility, and process adherence.

Retail Account Manager

Manager

• Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience.
• Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations.
• Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration).
• Drive speed to first order and first treatment across all new locations.
• Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists).
• Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90-day reviews) to ensure accountability and on-time execution.
• Monitor and drive product adoption across all locations within assigned accounts.
• Identify gaps in protocol usage, provider engagement, and treatment integration.
• Track and analyze reorder cadence and account-level performance.
• Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders.
• Provide insights and recommendations to improve account scalability and performance.

Associate National Accounts Manager, Medical Channel

Sales

• Own and execute the medical channel sales strategy, including annual and quarterly plans, account segmentation, territory design, and coverage models aligned to growth objectives
• Analyze market dynamics, competitive activity, and customer insights to continuously refine channel priorities, value proposition, and go-to-market programs
• Establish and lead a disciplined operating cadence across the channel (e.g., target account reviews, account planning, QBRs, forecasting, and cross-functional alignment)
• Drive new account acquisition and expansion across dermatology, plastic surgery, and medical spa environments, with emphasis on strategic, multi-location, and group practices
• Build and maintain senior-level relationships with key decision-makers, including physicians, practice executives, and clinical leaders, to deepen long-term partnerships
• Oversee retention, expansion, and share-of-wallet growth within existing accounts through structured account plans and proactive engagement strategies
• Lead reactivation efforts for inactive or underperforming accounts by diagnosing root causes, setting corrective action plans, and ensuring disciplined follow-through by the field team
• Ensure consistent delivery of high-impact in-field and virtual education, including onboarding, treatment protocols, and new product or program launches
• Partner cross-functionally with Education, Marketing, and Customer Success to ensure accounts are fully enabled to deliver strong patient outcomes and sustainable sell-through
• Identify capability gaps at the account and territory level and deploy targeted enablement strategies to improve adoption, performance, and clinical confidence
• Plan, prioritize, and execute channel promotions, strategic initiatives, and account-specific programs aligned to revenue goals and measurable ROI
• Represent the brand at key industry trade shows, conferences, and strategic events; guide the team on maximizing lead generation and post-event conversion
• Build and sustain relationships with key opinion leaders (KOLs) and influential clinicians to strengthen brand credibility and accelerate channel adoption
• Own forecasting accuracy and pipeline health across the physician channel; proactively identify risks, opportunities, and mitigation plans
• Ensure disciplined and consistent CRM utilization across the team, including pipeline management, activity tracking, and account documentation
• Develop and leverage dashboards and reports to monitor performance, identify trends, and inform strategic decisions
• Manage team travel and expense budgets in compliance with company policies and fiscal guidelines
• Design and evolve the medical channel coverage model and hiring roadmap based on growth, productivity goals, and market opportunity
• Create scalable sales playbooks and operating standards (prospecting, onboarding, account planning, QBRs, reactivation, coaching cadence) to drive consistency and excellence
• Recruit, onboard, coach, and performance-manage team members as headcount expands, establishing clear expectations, and development plans

Retail Account Manager

Associate National Accounts Manager, Medical Channel

Senior Sales Manager, Medical Channel