Enterprise Customer Success Manager
Fable
full-time
Posted on:
Location Type: Remote
Location: Canada
Visit company websiteExplore more
Salary
💰 CA$125,000 - CA$140,000 per year
About the role
- **About the role**
- Fable is seeking a world-class **Enterprise Customer Success Manager** to own a portfolio of our enterprise customers.
- Working directly with top global brands, the ideal candidate has experience and passion for building strong relationships with champions and decision-makers and helping customers achieve meaningful business outcomes.
- This role plays a critical part in driving Fable’s mission to empower people with disabilities to participate, contribute, and shape society, by helping customers practice inclusive product development.
- In this role, you will own the customer journey end-to-end — from onboarding and adoption through renewal — and act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value.
Requirements
- **Key qualifications and assets**
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role.
- 2+ years managing enterprise customer relationships.
- Experience supporting renewals, commercial discussions, and cross-functional deal coordination.
- Experience using or experimenting with AI for research, preparation, follow-ups, analysis, or workflow automation.
- Experience working in a startup or scale-up environment.
- Proficiency with CRM and CS platforms such as HubSpot and Planhat (or equivalent).
- **You must be**
- Willing to learn about accessibility and follow inclusive design practices
- Open to doing things you’re good at a little bit differently (like leveraging accessibility features in PowerPoint)
- Open to working in a fast-moving team
- Willing to learn new tools and adjust quickly
- Able to work within bounds of North American time zones, Eastern Time preferred
Benefits
- **What's in it for you?**
- At Fable, you'll join a vibrant and rapid growth environment where you'll work with individuals who share the same values of being passionate, socially driven, inclusive, collaborative, and respectful. We offer great health/dental benefits, and way more!**Accessibility accommodations**
- Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for Enterprise Customer Success Manager job application.”
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaSRenewalsCommercial DiscussionsCross-functional Deal CoordinationAI for ResearchWorkflow AutomationInclusive Design Practices
Soft Skills
Relationship BuildingCommunicationAdaptabilityTeam CollaborationCustomer Advocacy