Fable

Account Manager

• Own and execute expansion and cross-sell strategy across existing accounts
• Identify and develop opportunities across new business units, affiliates, and geographies
• Run high-quality discovery conversations to uncover new use cases and growth opportunities
• Partner closely with Customer Success to align on progress, adoption, and expansion timing
• Build and maintain multi-threaded relationships across stakeholders and decision-makers
• Develop compelling value-based business cases tied to customer outcomes and ROI
• Navigate and lead complex, multi-stakeholder deal cycles for expansion opportunities
• Accurately forecast and manage a pipeline of expansion revenue
• Identify trends across accounts and bring insights back to Sales, Marketing, and Product teams

Director, Account Management

Customer Success Manager

• Own the customer journey end-to-end — from onboarding and adoption through renewal
• Act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value
• Establish yourself as a trusted advisor throughout the customer journey from adoption to renewal hosting meetings, business reviews and managing risk mitigation
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their company objectives with Fable
• Proactively analyze customer usage and engagement to identify risks and expansion opportunities to actively grow your book of business and reduce churn risk
• Own the renewal process end-to-end for your portfolio, preparing and managing commercial documentation including renewal proposals and order forms
• Coordinate with Legal, Security, Finance, and Sales to support contract and procurement processes
• Build strong, multi-threaded relationships across customer organizations
• Drive customer advocacy and identify opportunities for references and case studies
• Partner with Platform Support and Innovation teams to ensure seamless customer experiences

Enterprise Customer Success Manager

Technical Account Manager

• Own the post‑sale technical relationship for a portfolio of customers
• Lead onboarding and implementation, drive adoption and value realization
• Surface product feedback and act as a bridge between customers and product/engineering teams
• Deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion
• Lead technical kickoff calls and project‑manage the implementation process
• Configure integrations, data feeds, and custom workflows to meet customer needs
• Conduct regular health checks and usage reviews
• Deliver tailored training sessions and advise customers on developing human risk programs
• Partner with security leaders to integrate insights into their cybersecurity strategy
• Build business‑case analyses and ROI reports to demonstrate realized value
• Collect and synthesize customer feedback and influence product roadmap priorities
• Develop trusted advisor relationships with technical and security stakeholders
• Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics