Fable

User Researcher

• Support and collaborate with other UX researchers on generative and evaluative research with assistive technology users on digital products (such as websites, web-apps, mobile apps and software) on behalf of Fable’s customers
• Identify pain points, preferences, and behaviors surfaced in user interviews and document them in a structured note-taking tool
• Analyze and synthesize research findings to generate actionable insights
• Provide clear and timely project updates to Fable team members
• Maintain internal customer documentation and track deliverables via our project management system
• Collaborate with other Fable support teams to coordinate interviews with participants

Junior UX Researcher

Customer Success Manager

• **About the role**
• Fable is seeking a world-class **Enterprise Customer Success Manager** to own a portfolio of our enterprise customers.
• Working directly with top global brands, the ideal candidate has experience and passion for building strong relationships with champions and decision-makers and helping customers achieve meaningful business outcomes.
• This role plays a critical part in driving Fable’s mission to empower people with disabilities to participate, contribute, and shape society, by helping customers practice inclusive product development.
• In this role, you will own the customer journey end-to-end — from onboarding and adoption through renewal — and act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value.