Senior Manager, Commercial Operations
Dexcom
Job Level
Mid-LevelSenior
About the role
- Manage internal IT-related projects, such as software rollouts or policy updates by coordinating between MSP, internal stakeholders, and your team members.
- Ensure that tasks are completed related to onboardings, offboardings, license allocation, support queries, etc.
- Depending on the task, you may complete the task yourself, leverage your team or have an MSP complete the task.
- Manage MSPs to make sure SLAs are met and supported and projects happen correctly
- Ensure correct inventory of company hardware and software assets, serial numbers, assignments, and device health.
- Ensure company-wide adherence to IT policies and procedures through both systems level controls and training.
- Improve IT operations and employee experience.
Requirements
- Currently working as the head of IT operations for a 100 to 500 person organization with responsibility for processes, operations, documentation and suppliers
- Strong experience with IT Operations in a remote-first company
- Experience with implementing or maintaining a zero-trust IT environment with Google Workspace and Microsoft products.
- At least 3 years total IT Operations experience
- Proven track record of IT team leadership, ensuring task completion, process ownership and vendor management.
- Strong understanding of: Google Workspace Admin (hands-on as a user) Endpoint management (Microsoft Endpoint Manager & Apple devices) Zero trust security principles Collaboration tools (e.g. Zoom, Slack, etc.)
- Exceptional organizational skills including ability to create/maintain specifications, attention to detail and ability to manage multiple priorities.
- Excellent communication skills and good at explaining IT processes clearly to a non-technical audience.
- Proactive and results-oriented.
