Operations

• Manage internal IT-related projects, such as software rollouts or policy updates by coordinating between MSP, internal stakeholders, and your team members
• Ensure that tasks are completed related to onboardings, offboardings, license allocation, support queries, etc
• Depending on the task, you may complete the task yourself, leverage your team or have an MSP complete the task
• Manage MSPs to make sure SLAs are met and supported and projects happen correctly
• Ensure correct inventory of company hardware and software assets, serial numbers, assignments, and device health
• Ensure company-wide adherence to IT policies and procedures through both systems level controls and training
• Improve IT operations and employee experience

IT Operations Manager

• Manage internal IT-related projects, such as software rollouts or policy updates by coordinating between MSP, internal stakeholders, and your team members.
• Ensure that tasks are completed related to onboardings, offboardings, license allocation, support queries, etc.
• Depending on the task, you may complete the task yourself, leverage your team or have an MSP complete the task.
• Manage MSPs to make sure SLAs are met and supported and projects happen correctly
• Ensure correct inventory of company hardware and software assets, serial numbers, assignments, and device health.
• Ensure company-wide adherence to IT policies and procedures through both systems level controls and training.
• Improve IT operations and employee experience.