F5

Customer Success Manager – III

F5

full-time

Posted on:

Location Type: Hybrid

Location: Arizona • California • United States

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Salary

💰 $80,000 - $120,000 per year

Job Level

SeniorLead

Tech Stack

CloudNGINX

About the role

  • Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes
  • Guide customers through key technical milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments
  • Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability
  • Promote available resources and communities to encourage efficient product utilization and engagement
  • Act as a trusted advisor, addressing improvement requests and resolving critical issues
  • Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals
  • Support customers' cloud and multi-cloud strategies, offering guidance and resources to align with their business goals
  • Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities
  • Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics
  • Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals
  • Drive the customer journey by identifying engagement opportunities and delivering tailored success plans
  • Use customer usage data and health indicators to develop actionable strategies for growth and renewal
  • Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements

Requirements

  • 8+ years of experience delivering technology and business outcomes in Customer Success or a related role
  • Bachelor's degree in Computing, Business, Information Technology, or equivalent professional experience preferred
  • Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms
  • Ability to distill complex technical and business concepts into clear, actionable insights
  • Proven ability to build lasting customer relationships and drive revenue growth
  • Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach
  • Resilience under pressure with excellent time management and focus on delivery
  • Availability to travel up to 25% within your home region, including occasional out of country trips
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
BIG-IPNGINXload balancingapplication deliverysecuritycloud networkingcustomer usage data analysissuccess metrics developmentCRM documentationmulti-cloud strategies
Soft Skills
communicationpresentationproblem-solvingcollaborative approachproactive approachrelationship buildingresilience under pressuretime managementfocus on deliveryactionable insights