F5

Manager, Security Support

F5

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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About the role

  • Management duties include (but not limited to): Career development and mentoring.
  • Conducting performance evaluations.
  • Scheduling.
  • Assigning and managing tasks.
  • Taking disciplinary action.
  • Interviewing/hiring new staff.
  • Ensure operational procedures are followed.
  • Engage with customers via phone, email, or in person to ensure we are providing a good service and maintaining excellent Customer Satisfaction.
  • Be able to communicate IT, Networking, and Security concepts to customers at all levels of experience and responsibility.
  • Ensure the SOC team is always adhering to F5 Core Values.
  • Work closely with the Global SOC Management Team to identify and implement operational efficiencies and/or implement service improvements and mitigate operational risks to customers and to F5.
  • Ensure procedures for all SOC teams are detailed and kept up to date.
  • Develop and implement processes for supervising key operational metrics.
  • Efficiently communicate and collaborate with SOC & other F5 security teams, conforming to F5 culture, standards, and guidelines.
  • Cultivate innovation, creativity, teamwork, and professional growth of the SOC Teams.
  • Maintain strong standards, and promote efficiency, accountability and high morale.
  • Evangelize the contributions of the SOC internally.
  • Weekends on-call rotation.

Requirements

  • Minimum of 2+ years management experience or 4+ leadership experience in an operations environment.
  • Background in customer service/support and IT, network or IT security incident management.
  • IT Security or IT Operations experience with corporate customers in production environments.
  • A Bachelor's degree or equivalent experience.
  • Experience driving efficiencies, handling growth, and delivering results.
  • Passion, technical knowledge and instincts to effectively lead a security operations team.
  • Good understanding of IT, Network, or IT SOC standard methodologies, and a real passion for continuous improvement.
  • Professional verbal and written interpersonal skills.
  • Strong organizational skills.
  • Ability to work well with contacts in various business fields.
  • Excellent ethical and professional standards.
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT SecurityIT OperationsNetwork ManagementIncident ManagementOperational ProceduresPerformance EvaluationsTask ManagementCustomer ServiceOperational MetricsService Improvements
Soft Skills
LeadershipMentoringCommunicationCollaborationOrganizational SkillsInterpersonal SkillsTeamworkInnovationAccountabilityEthical Standards
Certifications
Bachelor's Degree