F5

Customer Success Lead, Enablement & Communications

F5

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $112,000 - $168,000 per year

Job Level

Senior

About the role

  • Shape how Customer Success teams learn, communicate, and adopt new processes across F5.
  • Design next generation enablement experiences, elevating communication across the organization.
  • Ensure teams have the knowledge, tools, and confidence to deliver exceptional customer outcomes.
  • Develop strategies and content for CSM onboarding and accelerate product understanding.
  • Expand customer webinars into scalable multi-product programs, including messaging and assets.
  • Own the CS-wide communications framework, ensuring consistency and coordination across teams.
  • Serve as the primary change management lead for process and tool updates across the CS organization.

Requirements

  • 5+ years in Customer Success, Enablement, Operations, or Program Management roles.
  • Bachelor’s degree and 8+ years of professional experience in global organizations, preferably within SaaS or broader technology industries.
  • Hands-on expertise in Customer Success or a related field (or equivalent experience).
  • Strong business acumen and innovative customer operations skills.
  • Excellent program management skills, detail-oriented.
  • Strong communication skills, executive ready writing, clear storytelling, and visually compelling presentations.
  • Experience using generative AI tools (e.g., copilots, content automation, knowledge extraction) to streamline content creation and analysis.
Benefits
  • Incentive compensation
  • Bonus
  • Restricted stock units
  • Health insurance
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessEnablementProgram ManagementChange ManagementContent CreationKnowledge ExtractionGenerative AI
Soft Skills
Business AcumenInnovative Customer OperationsDetail-orientedCommunicationExecutive Ready WritingClear StorytellingVisually Compelling Presentations
Certifications
Bachelor's Degree