Operations Analyst, Workforce Identity
F5
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $107,200 - $160,800 per year
About the role
- Monitor and maintain availability of identity platforms such as Microsoft Entra ID, Okta, and Active Directory
- Process access requests, troubleshoot identity-related issues, and resolve incident tickets within SLA
- Deploy and manage PAM solutions to secure administrative accounts and enforce least-privilege principles
- Ensure adherence to internal security policies and regulatory requirements (e.g., SOX, GDPR)
- Support automation initiatives for identity workflows and reporting
- Work closely with IT, Security, and HR teams to align operational activities with business needs
- Track system health, generate operational metrics, and maintain audit-ready documentation
Requirements
- 4 + years of experience in Identity & Access Management operations or related IT support roles
- Hands-on experience with identity platforms such as Microsoft Entra ID, Okta, and Active Directory
- Familiarity with Privileged Access Management tools (e.g., CyberArk, BeyondTrust)
- Strong troubleshooting skills and ability to resolve identity-related incidents
- Understanding of compliance frameworks and security best practices
- Excellent communication and customer service skills
- Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience)
Benefits
- F5 maintains broad salary ranges for its roles
- May also offer incentive compensation
- Bonus opportunities
- Restricted stock units
- Benefits can be found at: https://www.f5.com/company/careers/benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Identity & Access ManagementPrivileged Access ManagementTroubleshootingAutomationOperational metricsIncident resolutionSecurity best practicesCompliance frameworksAccess request processingDocumentation maintenance
Soft skills
CommunicationCustomer serviceCollaborationProblem-solvingOrganizational skills